Service Advisor - GM Dealership

Company Summary: With 80 years of business in the Great Lakes Bay Region, our family owned and operated dealerships are about more than making the sale. Operating two dealerships providing Cadillac, Buick, GMC, and Toyota to the community, we are about building relationships and providing the best customer service possible. We value the community and are proud supporters of multiple outreach programs, including the Bay Area women’s center, Salvation Army, and the American Cancer Society. Job Summary: As a Service Advisor you are responsible for greeting customers, listening to their description of the problems or service needed, determining the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, a new estimate with the additional cost is created and the customer is contacted for permission to do the work. They also advise customers on other available services. Pay: Yearly average with monthly bonus $60,000-$75,000; $14.00-$16.00 an hour, plus a month bonus based on your sales. Schedule: Full-time 40 hours a week; Service Department hours Monday through Friday 7:30am-5:30pm. Work schedule to be established with supervisor to ensure dealership needs are met. Flexibility to work outside scheduled and dealership hours when needed. Benefits:

• Medical Health Insurance
• Delta Dental
• EyeMed Vision
• Company paid life insurance on behalf of the employee through Principal
• John Hancock 401k with a company match
• Paid vacation time
• Employee Discount

Essential Job Duties:

• Greeting guests promptly and courteously in a professional manner.
• Answering phone calls and scheduling service appointments.
• Actively listening to accurately document guest’s vehicle concerns.
• Generating repair orders and documenting guest concerns with their vehicle.
• Preparing accurate estimates on parts and labor for guests.
• Recommending mileage-based maintenance for guests.
• Obtain details of customer concern and translates to assists technicians with diagnosis.
• Monitoring progress of guest’s vehicles throughout the day and frequently updating guests on the repair progress.
• Inspect repairs completed by technicians.
• Explain all repairs to guests and necessary charges.
• Maintains electronic and/or paper records of service work.
• Ability to multitask in a high volume, fast paced environment.

Requirements/Qualifications:

• High school diploma or equivalent (required).
• At least one year of related service/dealership experience (preferred).
• Must be at least 18 years of age.
• Possess a valid driver's license.
• Eligible to work in the United States.
• Ability to be insurable by our auto insurance provider.

Equal Employment Opportunity: Labadie Auto Company is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Labadie Auto Company prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Labadie Auto Company conforms to the spirit as well as to the letter of all applicable laws and regulations.