Home Care Cash Poster

POSITION SUMMARY: Under the direction of the Cash Posting Lead, the Home Care Cash Poster provides centralized cash posting support specifically to Forged Together and its affiliated home care agencies. This role is responsible for reviewing incoming home care deposits and remittance documentation, accurately posting payments and adjustments, reconciling assigned cash logs, identifying and monitoring variances, processing cash-related support tickets, and supporting month-end close activities. The Home Care Cash Poster works with agency and Revenue Cycle partners to obtain missing documentation, resolve routine posting issues, and help ensure home care cash is posted timely and accurately. The Home Care Cash Poster addresses routine cash posting matters and escalates complex or unresolved matters to the Cash Posting Lead as appropriate. ESSENTIAL RESPONSIBILITIES AND DUTIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING Review assigned home care cash logs daily, reconcile activity, and maintain accurate supporting notes and documentation. Review incoming home care deposits and remittance documentation and post supported payments and adjustments accurately to the appropriate client, payer, invoice, or account. Post or identify payments as variances within established cash posting timelines and communicate anticipated delays when required documentation is unavailable. Research home care deposits that lack remittance or other required support and coordinate with agency billers, collectors, leaders, and Revenue Cycle partners to obtain the information needed for posting. Identify, document, monitor, and follow up on unapplied home care cash, timing variances, transfers, and other posting exceptions. Review and process zero-pay remittances and maintain related tracking when offsetting remittances are needed before posting. Process assigned home care cash posting support tickets, including new deposits, missing payments, posting errors, zero-pay remittances, and missing deposit support. Support home care month-end close by reconciling and closing assigned cash logs and completing related cash posting responsibilities. Prepare and maintain home care cash posting metrics, records, and reports, including days-to-post and manual-versus-electronic posting activity, as assigned. Communicate clearly and professionally with home care billers, collectors, agency leaders, Revenue Cycle partners, and other stakeholders regarding cash-related questions and outstanding documentation. Maintain accurate records and safeguard confidential financial, payer, client, and agency information. Follow established cash posting procedures, internal controls, segregation-of-duties requirements, audit standards, and recordkeeping expectations. Support implementation and ongoing use of home care cash posting, electronic remittance, ticketing, reporting, reconciliation, and billing systems, including WellSky Personal Care or comparable platforms. Perform other duties as assigned.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job. The employee may be requested to perform job-related tasks other than those stated in this description.

QUALIFICATIONS/REQUIREMENTS FOR THE POSITION: High school diploma or equivalent required; associate degree in Accounting, Finance, Business Administration, Healthcare Administration, or a related field preferred. One or more years of experience in cash posting, accounts receivable, medical billing, home care or healthcare revenue cycle, banking operations, accounting, or a comparable financial support role preferred. Experience reviewing payer and private-pay remittance documentation, posting payments and adjustments, and reconciling home care financial activity preferred. Multi-location home care, home-based care, healthcare, or centralized services experience preferred. Working knowledge of accounts receivable, payment posting, reconciliation, internal controls, and basic accounting concepts. Experience using WellSky Personal Care or a comparable home care billing, electronic medical record, revenue cycle, payment processing, electronic remittance, or ticketing system preferred. Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams.

PREFERRED KNOWLEDGE AND SKILLS: Strong organization, communication, and follow-through. Ability to manage multiple priorities, meet deadlines, and maintain confidentiality. Strong attention to detail, numerical accuracy, analytical thinking, and problem-solving skills. Ability to work independently in a remote environment while collaborating effectively with home care agencies and Revenue Cycle partners.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is primarily performed in a remote work environment and may require occasional travel to agency locations or company meetings based on business needs. Requires frequent use of a computer, keyboard, telephone, and other standard office equipment to perform essential job functions. Must possess and maintain a valid driver’s license, maintain an acceptable driving record in accordance with Company driving requirements, and have reliable transportation to perform required business travel. Must be able to sit, stand, walk, use hands to finger, handle, grasp, and feel; reach with hands and arms, kneel; communicate effectively; and occasionally lift and carry up to twenty (20) pounds.

ACKNOWLEDGEMENT I have read this job description and fully understand the requirements and notices set forth therein. I hereby accept the position and agree to perform the identified essential functions in a safe manner and in accordance with the Company’s established policies and procedures. I agree to request guidance from my Supervisor in the event that I am unsure of how to interpret any policy.

I further understand that my employment is at-will and thereby understand that my employment may be terminated at-will either by the Company or myself, and that such termination can be made with or without notice.

This position consistently supports and promotes compliance with the Code of Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the agency, acting with ethics and integrity, reporting non-compliance, and adhering to applicable Federal, State, and local laws and regulations, accreditation and licensure requirements (if applicable), and all policies and procedures.

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Date The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at