Customer Account Coordinator

Your Job Georgia-Pacific is seeking a Customer Account Coordinator to support our Mt. Wolf box plant. This position acts as a primary liaison between our sales team, internal departments, and customers. The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific. This position reports to the Customer Service Manager. Location This is an onsite role based at our Mt. Wolf, PA plant. Schedule Our CACs operate on an 8am-5pm schedule Monday-Friday, with flexibility as needed based on customer demand. Our Team G-P Mount Wolf is a manufacturer of corrugated boxes and sheets. We run 3 shifts Monday through Friday with approximately 100 employees in each facility. The Customer Account Coordinator will work on a team with other CACs and will report to the Customer Service Manager. We embrace a culture of humility, respect, and integrity. We value people who are self-motivated, resourceful, contribution-focused, and can learn to succeed in a rapidly changing environment. Our goal is to be the preferred partner for both our customers and our employees. What You Will Do Manage customer accounts like it's your own business through proactive communication by phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied Create and maintain spreadsheets to track inventory, order status, and other customer and production-related data Manage inventories for effective production review and planning Enter orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs and requirements Coordinate shipments of products with the shipping department Coordinate with Quality Assurance to follow up on customer feedback and identify a root cause to offer solutions to customers Partner with the Commercial team to ensure GP is the preferred partner in the market for our customers Periodic customer visits to conduct business reviews or onboarding activities Create new items and manage new items through the production process Assist with accounts payable/receivable duties as needed Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis Who You Are (Basic Qualifications) 2+ years of Customer Account Management experience Comfortable using all Microsoft Office products Intermediate experience using Excel (creating and utilizing formulas and spreadsheets to track, calculate, and analyze data) Record-keeping management/documentation experience Experience working with cross-functional teams and vendors What Will Put You Ahead Inventory management experience Experience coordinating shipments with logistics/shipping departments Experience in a manufacturing, industrial, warehousing, distribution, or packaging environment Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. #J-18808-Ljbffr