Branch Service Manager

Branch Service Manager

Konica Minolta currently has an exciting opportunity for a Branch Service Manager! Responsibilities include management of a specified service area, ensuring revenue and profit generation, maintaining efficient workflow, providing next level customer support, resolving issues concerning pricing, installation, and performance of equipment, reviewing timeliness, accuracy, and completeness of technicians invoices, ensuring appropriate staffing, ensuring adequate inventory of supplies and machine parts.

Qualifications include 3-5 years related work experience as a Technical Manager, preferably in the managed print services or digital solutions industry. Certification in A+, network+ or equivalent training is required. Understanding of Workflow, Security, Cost Accounting and MPS solutions is necessary. Outstanding customer relation skills and working knowledge of computer systems such as Microsoft, Apple and common network problems are required. Experience updating, maintaining and analyzing spreadsheets is necessary. Reliable transportation and a valid driver's license are required. Position requires use of personal car which is eligible for vehicle maintenance compensation program. Must be able to travel locally on a daily basis to various customer sites. Ability to use appropriate technology for the position (i.e. handheld computer, phone, laptop) is required. Must have excellent daily time management skills and be capable of prioritizing activities and schedule to obtain effective results. Must work well with customers and exhibit professional appearance and demeanor at all times.