Call Center Agents
Island Resort and Casino
Telephone Operator
Answer and respond to calls according to the established telephone etiquette procedure in a mature, clear, polite, professional and courteous manner.
Route and transfer calls for pick up.
Page customers and authorized employees when requested.
Answer general inquiries about scheduled facility events.
Handle emergency or prank calls according to established procedures.
Check Hotel and RV park locations for availability.
Make reservations, give confirmation numbers(s) and explain cancellation policy.
Make changes to reservations or confirm reservations as needed upon request.
Cancel established reservations upon request and provide caller with cancellation number(s).
Cross reference reservations to accommodate customer preferences and requests.
Set up Hotel and RV park group blocks.
Route selected charges to group master.
Inform caller of rates and applicable taxes based on room type(s) and time frame of reservation(s).
Verbalize to customers and note on reservations when selected discounts apply.
Provide information to callers about applicable rules, regulations and policies in regards to children, pets, and pool/exercise room usage.
Provide caller information about carry-in alcohol beverage policies.
Foster superior work relations and communication with all departments.
Follow strict policies concerning release of confidential information about guests and employees.
Remain abreast of all emergency procedures including medical, environmental, bio-hazardous, bomb threats, power outages, fire and robbery.
Report all hotel and RV park concerns and potential problems immediately to departmental supervisors.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$69k
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