Senior Administrative Support Assistant - CDSA

Senior Administrative Support Assistant - CDSA

"Follow your calling, Find your career"

Children's Developmental Services Agency (CDSA)

Salary Range: $20.71/hour- $27.19/hour

This is a non-exempt (hourly) position

Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job.

This role is on-site 5 days a week

About Us

At Mecklenburg County, you'll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We're counting on YOUR unique voice and perspective to help Mecklenburg County Public Health become even better, too. Join us and build an exceptional experience for yourself, and a healthier world for all. As a member of the Mecklenburg County Public Health team, you will become a subject matter expert in the public health field. The CDC foundation explains that "Public health is the science of protecting and improving the health of people and their communities. This work is achieved by promoting health lifestyles, researching disease and injury prevention, detecting, preventing, and responding to infectious disease". Come be a part of Mecklenburg County's Public Health department's vision to "assure the health and safety of our diverse and changing community today and for future generations.

Position Specific Information

About the Division of Child and Family Well-Being:

At NC DHHS the Division of Child and Family Well-Being (DCFW) focuses on supporting whole child and family health and well-being for North Carolinians. DCFW works to ensure that North Carolina's children grow up safe, healthy and thriving in nurturing and resilient families and communities. DCFW has complementary programs from the Divisions of Public Health, Mental Health, and Social Services to maximize services and outcomes for children and their families, including nutrition programs (SNAP, WIC and Child and Adult Care Food Program), health and prevention services for children and youth, children's behavioral health services, and early intervention programs.

The North Carolina Early Intervention Section (NCEI) is a part of the N.C. Division of Child and Family Well-being. It is the lead agency for the N.C. Infant-Toddler Program (ITP). The Infant-Toddler Program provides supports and services for families and their children, birth to three who have special needs. Research shows that this time period is critical. It offers a window of opportunity to make a positive difference in how a child develops and learns. Children's Developmental Services Agencies (CDSAs) across North Carolina work with local service providers to help families help their children succeed.

Position Summary

Perform progressively responsible administrative, clerical, and technical work. This position, under minimal supervision, is responsible for advanced administrative functions of variety and specialization in a department.

Essential Functions

Provide administrative support to internal departmental staff

Respond to inquiries and resolves administrative issues that may arise

Prepare written correspondence such as memos, emails, presentations, forms, and other documents

Coordinate meetings, interviews and assist with program preparation

Prepare, develop or maintain reports, manuals, or interview documents

Conducts moderately complex research.

Perform confidential data entry, create, organize and maintain files

Maintain supply levels and ordering stock

Use computers for various operations such as database management

Answer telephone or greet visitors and handle or direct inquiries to the appropriate persons according to the need/issue presented

Operate office equipment: fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material

Compose, type, and distribute meeting notes, agendas, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports

Some positions may be required to support enrollment and eligibility activities performed in the NC FAST system

Some positions may be required to provide general guidance and direction to lower-level staff.

Minimum Qualifications

Experience: Minimum of four years of administrative experience

Education: High School Diploma or equivalent

Combination of relevant education and relevant experience accepted?: Yes

Licenses and Certifications

May require a valid North Carolina or South Carolina Driver's License

May require County Driving Privileges

Preferred Qualifications

Department of Social Services Advocacy & QI Team Assignment - Bilingual (Spanish and English) proficiency oral and written

Knowledge, Skills and Abilities

Knowledge of

Administrative and clerical procedures and systems using various computer operations, managing files and records

Principles and processes for providing customer and employee services

Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

Skills

Customer service

Coordination and organization

Judgement and decision making

Time management

Abilities

Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures

Building Trust: Interacting with others in a way that gives them confidence in one's intentions and those of the organization

Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided

Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty

Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive.

Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently

Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization

Computer Skills

Data entry

Intermediate use in various computer applications.

Physical Demands

Works in an office setting with moderate noise

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.

Mecklenburg County