Trainer

Overview

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world's most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Responsibilities

Summary

The Trainer's role is to provide continuous improvement of program personnel skill and acumen as it pertains to their specific program role. The Trainer equips employees with the requisite knowledge, skills, techniques, and motivation to perform at the highest level. Our Trainer is a teacher and must be able to speak in front of a crowd, develop training materials for both internal and external teams, and collaborate closely with business leaders to assess employees' increased performance improvement. The Trainer must be strategic rather than reactive, assessing the skills and knowledge within MarketSource to determine the curriculum required to strengthen and retain these skills.

Essential Job Functions:

• Deliver soft skills, leadership, sales, and interpersonal training to designated employees
• Collaborate with subject matter experts throughout various programs to customize training
• Identify activities to incorporate into facilitator-led learning
• Customize training activities and materials, as well as modify curriculum for specific program's needs
• Manage continuous improvement of employee job skills and acumen through training from program launch to continuous improvement
• Identify program required skills and acumen through job analysis, appraisal, and regular consultation with business leaders
• Design and implement new hire training schedule (position centric) that addresses all aspects of the Program's method of operation and product portfolio
• Manage a calendar that is at least one quarter in advance and train on the following general topics: New Product Introduction;
• Product Familiarity; Sales Skills; Process; One on One; Vendors; Open Discussions; Product Q&A
• Conduct biannual skills assessment to gauge effectiveness of training and draw focus on areas that need improvement
• Design and implement client-focused training curriculums, integrating the Program to assist management with business development and lead generation efforts
• Utilize new product introductions as a platform from which to raise awareness of the Program within the client organization
• Provide subject matter expertise to assist with system designs
• Leverage multi-media to enhance the medium for delivering training on a recurring basis, including adding voice-overs for e-learning and video content
• Build and maintain productive relationships with program management

Qualifications

Knowledgeable in interactive training, assessments, and evaluation

• Ability to operate successfully in cross-functional team
• Ability to prioritize, organize, problem solve, meet deadlines and goals
• Ability to communicate effectively and provide follow-up
• Capability of working in a team-oriented environment that is fair, open, and honest
• Excellent written/oral communication and interpersonal skills
• Ability to tackle complex issues and develop innovative and practical solutions
• Action and detail oriented; able to prioritize while handling multiple tasks
• Quick and strong decision-making skills in fast-paced environment
• Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook), Adobe Creative Cloud, Video Editing and document creation software.
• Excellent presentation skills and articulate presenter
• Flexible and deadline driven
• Ability to proof-read and edit content

Job Requirements:

• Bachelor's Degree or equivalent work experience in lieu of degree
• 2+ years' experience in similar role
• ATD Training Certificate a plus
• Prior experience facilitating blended learning
• Ability to work in-person and virtually
• 75% travel; 2-3 weeks per month

Additional Information

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call View phone number on click.appcast.io or email View email address on click.appcast.io.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.