Reconditioning Associate

6063 – Danvers – 161 Andover Street, Danvers, Massachusetts, 01923 General Summary Under general supervision, responsible for zone maintenance, vehicle receiving & shipping, inventory scanning, vehicle movement (both on and off lot), lot wash/merchandising, taking & uploading photos to carmax.com, and providing exceptional customer service. Principle Duties & Responsibilities Execute processes as defined by work instructions and/or standardized work. Participate in problem‑solving and continuous improvement activities with team. Participate in training of new associates under guidance of Inventory Associate II and/or the Manager. Provide outstanding customer service to internal and external customers. Ensure daily lot maintenance and security of the display areas and work‑in‑progress zones. Secure and receive vehicles that are shipped to CarMax. Prep vehicle and title packets for shipping to other locations. Complete scanning of vehicles to ensure accurate product status. Complete wash and vacuum for customer returns and loaner vehicles. Complete front‑lot wash. Perform Photo Studio process. Drive vehicles on and off lot for repairs/storage. Provide support to Auctions (if applicable). Maintain workplace cleanliness and organization in accordance with CarMax 5S standards. Complete duties as assigned by Flow Inventory Associate IVs and Managers. Minimum Qualifications / Requirements Current driver’s license that meets CarMax DSEPS standards. Ability to read, interpret, and transcribe data to maintain accurate records. High school diploma or equivalent work experience preferred. Ability to execute processes as defined by work instructions and/or standardized work. Completion of Inventory Associate Workstation Certifications & Assigned Workday Learnings. Ability to safely lift up to 50 lbs. Working Conditions Indoor and outdoor environments may include working at times in noisy and/or inclement weather conditions. Flexible work hours, with shifts that may include nights, weekends, and holidays. Requires walking or standing for extended periods in a high‑energy, fast‑paced working environment. Wears CarMax clothing (acquired through the company) at all times while working in the store. Follow all CarMax, OSHA, and EPA standards, including use of personal protective equipment and proper waste disposal in required areas. Adhere to all CarMax policies, including attendance, asset protection, integrity, TAWR, and standards of professional appearance. Hourly Rate $22.20 – $24.24 per hour Benefits Beyond state‑mandated benefits, CarMax Associates are entitled to paid sick, vacation, and holiday time. Full‑time hourly or commission/incentive eligible associates may earn up to 48 hours of sick time per year and 80–200 hours of vacation time after a 90‑day waiting period, depending on years of service. They also receive 8 hours of pay for each of six paid scheduled holidays per year plus one floating holiday, with holiday premium pay if required to work on a scheduled holiday. Full‑time salaried associates have paid time away for sick, vacation, bereavement, jury duty, holidays, floating holidays, etc., subject to manager approval. CarMax is an Equal Opportunity Employer by both policy and practice and subscribes to federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin, or disability. Employment at CarMax is at‑will; this relationship may be terminated at any time by the associate or CarMax. #J-18808-Ljbffr