Senior AR & Collections Specialist - Retail/eCommerce

We are seeking a proactive and detail-driven Senior Accounts Receivable Specialist to oversee billing, collections, reconciliations, and reporting activities. This role requires strong technical expertise, leadership capabilities, and the ability to partner cross-functionally to ensure accuracy and efficiency in AR operations. The Senior AR Specialist will also serve as an escalation point for the team, guide junior members, and play a key role in process improvement initiatives. Essential Duties and Responsibilities Oversee billing, payment application, aging tracking, and collections to ensure accurate and timely AR transactions. Perform reconciliations, develop AR forecasts, and support month-end close activities. Investigate and resolve disputes, chargebacks, and misapplied payments in collaboration with sales and other departments. Monitor delinquent accounts and lead collection efforts to achieve Days Sales Outstanding (DSO) and cash receipt targets. Identify, recommend, and implement process enhancements to streamline and standardize AR workflows. Prepare and deliver weekly/monthly AR reports; maintain meticulous and up-to-date records in AR systems. Guide junior team members, act as an escalation point, and promote AR best practices. Support internal and external audits; perform bank reconciliations, write-offs, and intercompany adjustments as needed. Maintain accurate customer records and correspondence; build and foster positive client relationships. Manage small-scale projects with moderate supervision and deliver measurable outcomes. Handle ad-hoc tasks, participate in cross-functional projects, and contribute to broader team goals. Perform other duties and special projects as assigned. Knowledge and Skills In-depth knowledge of accounts receivable processes, billing, collections, reconciliations, and reporting. Strong understanding of accounting principles (GAAP), audit standards, and internal controls. Proficiency with ERP/accounting systems and advanced Microsoft Excel skills (pivot tables, lookups, reporting). Proven ability to analyze AR metrics, forecasts, and KPIs (e.g., DSO, bad debt analysis). Excellent problem-solving and dispute resolution skills. Strong leadership, mentoring, and team collaboration abilities. Exceptional communication skills (written and verbal) to interact with internal stakeholders and external customers. Ability to manage multiple priorities, meet tight deadlines, and drive continuous process improvement. High attention to detail with excellent organizational and time management skills. Strong integrity and confidentiality in handling financial data. Required Qualifications Bachelor's degree in Accounting, Finance, or a related field (or equivalent work experience). 4-6 years of accounts receivable or accounting experience, with at least 1-2 years in a senior or lead role. Demonstrated experience with collections, reconciliations, and process improvement initiatives. Experience with ERP/accounting systems (SAP, Oracle, NetSuite, or similar) required. Working Conditions Office Only: Typically works in an office environment Requires sitting, operating a computer keyboard, telephone and other office equipment for extended periods of time $76,000-$100,000 annually is the estimated pay range for this role working in the Fremont, California office. It does not include bonuses, medical, dental, vision, life insurance, AD&D insurance, Paid Time Off, EAP, & 401(k). The final amount will be determined based on the qualifications & experience of the candidate relative to the role. ASUS is an equal employment opportunity employer. The Company makes employment decisions without regard to race, color, religion, sex, gender, pregnancy/ breastfeeding, medical conditions related to pregnancy or childbirth, sexual orientation, age, national origin or ancestry, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, as well as any other characteristic protected by law, regulation or local ordinance, and strives to comply with all applicable laws on the subject. These employment decisions extend to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, pay and other forms of compensation, training and other terms and conditions of employment. #J-18808-Ljbffr ASUS