Night Audit

Benefits Employee discounts Front Desk Night Auditor Job Duties Checks front office accounting records for accuracy and compiles information for the hotel's financial records. Tracks room revenues, occupancy percentages, and other front office operating statistics. Prepares summary of cash, check and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts. Process guest charge vouchers and credit card vouchers. Verifies all account postings and balances. Summarizes results of operations and prepares reports for management. Performs duties of the Front Desk Agent. The program Choice Advantage is very user friendly and simplifies the processing of all reports. Possesses a working knowledge of the reservations department. Take same day reservations and future reservations when necessary and knows cancellation procedures. Knows room locations, types of rooms available, and room rates. Registers arriving guests and assigns rooms. Reports any unusual occurrences or requests to their manager. Manages and resolves all guest complaints in a professional and courteous manner. Processes guest check-outs and handles monetary transactions. Maintains customers' privacy. Maintains a high level of professional appearance and demeanor. Communicates all pertinent information to other colleagues and department heads. Responsible for maintaining neat and orderly workspace. Performs other duties as assigned. Required Skills & Experience: Front Desk Agent Qualifications High school diploma or equivalent. Previous hotel-related experience preferred or equivalent customer service experience. Excellent interpersonal skills and a warm demeanor. Ability to communicate with public, hotel staff, and management in a professional manner. Knowledge of surrounding areas and local events. Ability to understand and adhere to proper payment methods.Able to properly secure guest information. Ability to learn safety, emergency, and accident prevention policies and procedures. Skilled in the use of front office equipment. Knowledge of proper telephone etiquette. Ability to work a flexible schedule, including weekend, holidays, and overnight. #J-18808-Ljbffr Best Western Northwest Indiana Inn