Small Claims Collections Representative

Job Description

Job Description

Collections Representative

Location: Chino Hills, CA

Pay: $25-28/hour doe

Schedule: Full-Time | Must be flexible and available some weekends

We are seeking an experienced Collections Representative with Small Claims to join our team in Chino Hills. This position is responsible for managing a high volume of accounts, collecting outstanding balances, negotiating payment arrangements, and assisting with collection and small claims processes.

Responsibilities

• Make outbound collection calls and respond to inbound calls and emails from consumers and commercial customers.
• Manage and document collection activity for 400–500 accounts monthly .
• Send collection, Final Demand, and 10-Day Demand letters and maintain accurate account notes.
• Negotiate settlements and establish and monitor payment plans.
• Work closely with Sales to resolve delinquent accounts and minimize company losses.
• Receive and post payments in QuickBooks , ensuring payments are applied correctly.
• Contact insurance companies to verify claim information.
• Perform skip tracing using LexisNexis .
• Prepare and process Mechanic’s Liens, Waivers of Lien , and related documentation.
• Initiate and manage small claims cases, including pre- and post-judgment paperwork.
• Prepare documentation for court hearings and represent the company in small claims court approximately 2–3 times per month .
• Negotiate settlements and stipulations before or during court proceedings.
• Complete post-judgment collection activities, including judgments, liens, debtor examinations, wage garnishments, and bank levies.
• Attend financial meetings, take notes, and assist with administrative collection duties.

Requirements

• High School Diploma or equivalent.
• Previous collections and/or customer service experience preferred.
• Strong communication, organization, and negotiation skills.
• Ability to work independently and as part of a team.
• Ability to type at least 45 WPM .
• Comfortable sitting and working at a computer for extended periods.
• Flexible schedule with availability to work some weekends.
• Reliable transportation.
• Must be able to pass background and drug screening.
• Bilingual Spanish is a plus, but not required.

You should be proficient in:

• Accounts Receivable (AR)
• Quickbooks