Senior Systems Engineer- MSP

Job Description

Job Description

We are seeking a highly skilled  Senior Systems Engineer to join our growing team. In this role, you will serve as a technical leader responsible for designing, implementing, and supporting complex IT environments for a diverse client base. You will handle advanced escalations, mentor junior engineers, drive standardization, and contribute to continuous service improvement across our organization.

Key Responsibilities

• Advanced Technical Support & Escalations
• Serve as Tier 3 escalation for complex incidents across servers, networks, cloud platforms, and security systems.
• Troubleshoot and resolve high-impact issues across multi-site or multi-tenant environments.
• Project Delivery & Architecture
• Lead or participate in client projects including infrastructure upgrades, cloud migrations, security enhancements, and new technology rollouts.
• Design scalable, secure, and standardized solutions aligned with MSP best practices.
• Client Engagement & Consultation
• Act as a trusted technical advisor during QBRs, strategy sessions, and project scoping.
• Translate business requirements into technical solutions that meet client goals.
• Infrastructure Management
• Oversee implementation and maintenance of servers, virtualization platforms, storage systems, networking gear, and cloud services.
• Manage backup/DR systems, patching processes, and security tools to ensure compliance and uptime.
• Process Improvement & Documentation
• Create and maintain detailed documentation, SOPs, and configuration standards.
• Recommend and implement improvements to monitoring, automation, and service efficiency.
• Mentorship & Leadership
• Provide guidance, training, and knowledge transfer to junior and mid-level engineers.
• Assist with technical interviews and onboarding of new team members.

Required Qualifications

• 5+ years of experience in an MSP or multi-client IT service environment.
• Expert-level knowledge in several of the following:
• Windows Server, Active Directory, Group Policy
• Azure / Microsoft 365 administration
• Hyper-V
• Networking (firewalls, routing, switching, VPNs)
• Backup and disaster recovery technologies
• Security tools (EDR, MFA, identity management, email filtering)
• Strong troubleshooting and root-cause analysis skills.
• Experience leading IT projects from planning to delivery.
• Excellent communication and customer service skills.

Preferred Qualifications

• Relevant certifications
• Scripting or automation experience (PowerShell preferred).
• Experience with RMM/PSA tools

What We Offer

• Competitive salary and performance bonuses
• Professional development and certification reimbursement
• Flexible work arrangements
• Opportunities to work with cutting-edge cloud and security technologies
• A collaborative, supportive engineering culture

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person