Retail Cosmetics Sales Associate - CHANEL Beaute, Biltmore Fashion Park - Full Time

Overview Job Overview As a Cosmetic Sales Colleague - also known as a Beauty Advisor - you are the trusted expert our customers turn to for all things beauty. Passionate about both products and people, you play a key role in creating a personalized and inspiring shopping experience that builds confidence and drives sales. Responsibilities You’ll serve as both an educator and a beauty expert, offering expert advice, conducting product demonstrations, and providing tailored consultations that may include makeup application and skincare recommendations. Your deep product knowledge and ability to stay current on trends allow you to introduce customers to new items and innovations that match their unique needs and style. Build lasting client relationships through proactive growth and management of a loyal client base via consistent follow-up, virtual outreach, and personalized service, with the goal of exceeding expectations and achieving sales goals. Combine genuine hospitality, strong product knowledge, and a passion for beauty to help every customer leave feeling confident, cared for, and excited to return. Maintain a welcoming, organized, and shoppable space on the sales floor; refresh signage and pricing; assist with merchandise moves to support a seamless customer experience. Promote the Loyalty program benefits and ensure customers have what they need, often using the customer’s name in interactions. Support one another with honesty, care, and collaboration to better serve customers and the community; strive for continuous improvement and achieving store results. Qualifications Flexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctuality Must be able to communicate effectively with customers, co-workers, and supervisors; read and understand employment policies and safety rules/procedures in English Deliver personalized beauty experiences by building relationships with customers, uncovering their needs, demonstrating product application, and educating them on the benefits and use of beauty products Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education Meeting and surpassing daily sales goals by delivering exceptional service Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience At least 1 year of customer service or selling experience required Essential Physical Requirements This position requires talking, lifting, constant moving, standing, and reaching with arms and hands Standing for at least two consecutive hours, lifting at least 25 lbs, stooping, kneeling, crouching, climbing ladders, reaching, including above eye level Requires close vision, color vision, depth perception, and focus adjustment Frequent use of computers and other technology, including handheld equipment and cash register, and ability to process transactions What We Can Offer You Competitive pay and benefits; comprehensive health and wellness coverage 401(k) with company match Paid time off and eight paid holidays Opportunities for continuous learning and leadership development Colleague Resource Groups and volunteer opportunities About Us This is a great time to join Macy’s. We offer opportunities to be part of memorable moments in people’s lives and to contribute to an inclusive, dynamic team. Join us and help write the next chapter in our story - Apply Today! #J-18808-Ljbffr Macy's