Design Consultant - Austin

Compensation: $65,000.00 - $75,000.00 per year. Title: Design Consultant Location: Austin, TX Compensation: $65,000.00 - $75,000.00 per year, plus eligibility for monthly commissions and team-based incentives. At The Shade Store, we have handcrafted the finest Shades, Blinds, and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless experience, so we offer outstanding services to help our customers every step of the way, from inspiration to installation. Position Summary: Design Consultant As a Showroom Design Consultant, you will provide personalized design consultations and drive sales while supporting our company’s initiatives. Responsibilities Provide expert design and room solution guidance to customers through in-person, virtual, and in-home consultations. Clearly explain the benefits of our custom products to provide expert solutioning on customer projects. Drive sales through company customer platforms to maintain a healthy pipeline and achieve sales goals. Nurture and grow company assigned leads and actively seek new Consumer and Trade opportunities. Develop and maintain relationships with local interior designers, architects, and contractors, tailoring consultations to their needs and participating in trade events to enhance our industry presence. Collaborate with field leaders to drive sales by leveraging their expertise. Identify opportunities, share best practices, and develop strategies to enhance customer engagement and boost sales performance. Act as a customer advocate ensuring their needs and concerns are addressed throughout the design, sales and installation process. Ensure seamless customer experience by timely addressing any issues with scheduling, installation, or shipping for all customers. Be a brand ambassador in your customer interactions and within your market. Promote teamwork and collaboration with showroom peers, production, client services, and measure & install teams to ensure a seamless and smooth customer experience. Foster a professional and positive environment in the showroom recognizing team achievements and maintaining a supportive team dynamic. Participate in ongoing training and business meetings to stay updated on products and technology, using tech platforms and tools efficiently. Assist in managing daily showroom operations to create a clean and inviting environment for customers. Play an active role in merchandising updates, product launches, and showroom design enhancements. Ensure all showroom displays are fully operational and showcase products effectively. Be flexible to support showroom coverage within the market. Core Skills Customer Engagement: exhibits a “customer-first” welcoming attitude, engaging customers and prioritizing their experience. Solution-Oriented: provides creative, solution-oriented options that resolve customer needs/concerns. Product Knowledge: deep understanding of product features and benefits to communicate effectively. Proactive Communication: responds promptly and proactively to internal and external inquiries. Sales Acumen: manages multiple tasks and projects, closing sales while promoting additional products and features. Attention to Detail: ensures projects are completed to high standards, paying close attention to details and timelines. Technical Proficiency: navigates tech platforms and utilizes tools, including CRM systems. Continuous Improvement: commits to learning and development, reflecting on past projects to identify areas for improvement. Minimum Qualifications Experience: 3-5 years in retail, design, sales, project management or customer service with a focus on a high-end experience. Skills: Proficiency in Microsoft Outlook, Teams, and CRM systems (Salesforce, NetSuite, etc.) is preferred. Education: Associate or bachelor’s Degree in a related field preferred or equivalent experience. Benefits Medical benefits 401(k) with company match Up to $100k life insurance & short-term disability (employer paid) Legal and pet insurance plans Employee assistance program Product discount Contingent Requirements Proof of legal authorization to work in the United States for The Shade Store, which will be confirmed by E-Verify within three business days of hire date. Equal Employment Opportunity Statement The Shade Store provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr Pho Prime, LLC