(Associate/Senior) AI Product Manager/Owner, Salesforce, United States - BCG X

Location Boston | Brooklyn | Chicago | Dallas | Los Angeles | Miami | New York | Pittsburgh | San Francisco | Seattle | Manhattan Beach What You'll Do Be the authority within a multi-disciplinary team to determine the optimal strategy to identify highest value use cases to unlock go‑to‑market (GTM) across Marketing, Sales, and Service. Lead roadmap creation, strategy, execution, and optimization for clients around digital transformation with Salesforce as the platform. Own multi‑channel growth strategy based on marketing, sales, pricing, and digital self‑service. Define, execute, analyze, and optimize sophisticated Salesforce technical use cases focused on pilot‑to‑scale mapping to quantitative impact. Collaborate with BCG X and core leadership to drive execution and implementation of identified use cases and the overall roadmap. Define and validate core KPIs that will be achieved through the Salesforce strategy and roadmap such as customer acquisition, retention, share of wallet, win rate, and ROI to drive business outcomes. Build on BCG’s differentiation by creating truly unique capabilities around media, technology, customer journey, and growth operating models. Be agile and iterative in your approach, and relentlessly pursue the next unexploited growth opportunity. What You'll Bring 2–6 years of professional experience in industry, consulting, or a relevant functional role. Experience with Salesforce and other go‑to‑market tools such as Marketo or Eloqua. Expert knowledge of CRM‑adjacent tools, third‑party applications, managed packages, and proficiency in PowerPoint and Excel. Proven ability to evaluate business and technical trade‑offs (effort versus value), resolve conflicts, and make critical decisions on functionality, user experience, and technical implementation to maximize value and meet business objectives. Experience collaborating with cross‑functional stakeholders to establish a clear vision and strategy for the CRM modernization project and to collect and prioritize requirements. Experience defining business goals, user needs, and market demands to guide a product’s direction. Experience collaborating with development teams, serving as the primary point of contact between business stakeholders and technical teams. A passion for B2B sales, marketing, and service, driving customer adoption, bringing products to market, and scaling digital products and services. Understanding of business outcomes and associated KPIs that are impacted by product features to contribute to the overall program value case. Strategic and creative thinking skills: analyze, synthesize, recommend, and take action. Previous experience in sales, marketing, or service delivery focused on user acquisition, retention, and other growth levers for B2B digital products and services. Strong communication, presentation, and material preparation skills. Previous experience at a professional consulting firm is highly desired. Compensation Associate: $129,600 – $144,000 USD Senior: $171,000 USD Benefits Zero‑dollar health insurance premiums for employees, spouses, and children. Low copays for doctor visits, urgent care, and generic prescriptions. Dental coverage, including up to $5,000 in orthodontia benefits. Vision insurance with coverage for glasses and contact lenses annually. Reimbursement for gym memberships and other fitness activities. Fully vested profit‑sharing retirement fund contributions made annually, and option for employees to contribute to a 401(k) plan. Paid parental leave and other family benefits including elective egg freezing, surrogacy, and adoption reimbursement. Generous paid time off: 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month). Paid sick time on an as‑needed basis. BCG is an Equal Employment Opportunity employer and is committed to a policy of hiring employees without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. BCG is an E‑Verify Employer. #J-18808-Ljbffr