Customer Service Representative

Job Role

Shift: Monday-Friday, day shift 8am to 5pm Duration: 12 Months Pay range: $21.00 - $24.00 Hourly 100% Remote

Job Description: Quote Management & Follow-Up (Primary Focus)

• Proactively track all open service quotes and conduct systematic follow-up to drive order conversion • Maintain a structured follow-up cadence (calls, emails, SFDC updates) to ensure no opportunities are missed • Identify and escalate high-value or at-risk quotes to sales leadership • Analyze quote activity and provide insights on trends, customer feedback, and lost opportunities

Order Processing & Coordination

• Convert accepted quotes into sales orders accurately and efficiently • Manage payment processing and related activities, collaborating with Accounts Receivable, Accounts Payable, and Credit teams as needed • Coordinate with production, planning, and logistics teams to ensure timely fulfillment • Communicate order updates, delays, or changes to customers as needed • Support continuous improvement efforts related to quoting accuracy, follow up and turnaround time

Data Management & Reporting

• Maintain accurate records of quotes, follow-ups, and customer interactions in SFDC and ERP system • Generate reports on quote volume, conversion rates, and follow-up effectiveness • Ensure data integrity and compliance with company processes

At least 1 year experience in Customer service position.

Employee Benefits

At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:

• Four options of medical Insurance
• Dental and Vision Insurance
• 401k Contributions
• Critical Illness Insurance
• Voluntary Permanent Life Insurance
• Accident Insurance
• Other Employee Perks

About LanceSoft

LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.