HOSPITALITY SUPERVISOR

As one of the great gardens of the world located just 30 miles outside of Philadelphia, Longwood Gardens is rooted in a steadfast mission of bringing joy and inspiration to everyone through the beauty of nature, conservation, and learning. Across our many departments, every staff member creates the magic that makes our Gardens distinctive. Our team of dynamic professionals is what sets us apart, and our spirit of legacy, innovation, and opportunity is what guides us. While beauty is our heart, our people are our soul.

Longwood Gardens is seeking part-time Guest Engagement Hospitality Supervisors to lead staff and ensure exceptional Garden operations and guest experiences across concerts, photoshoots, rental events, transportation requests, and other programs. The role coordinates cross-departmentally to determine staffing and scheduling needs, develop operational guidelines, and training. Responsibilities include:

• Supervising Hospitality Leads and assigned staff by providing guidance and training
• Working as "Manager on Duty" within Guest Engagement support roles
• Creating and communicating Standard Operating Procedures to Guest Engagement staff to ensure consistent and successful operations
• Managing budgeting, supplies, and equipment for team operations
• Overseeing and coordinating audience seating details and ticketing for concerts
• Identifying rental events needs by scheduling staff for coat check, transportation, guest support, and hospitality services
• Scheduling and supporting photoshoot sessions by escorting groups and ensuring adherence to guidelines and agreements while supporting overall guest satisfaction
• Managing special guest requests and coordinating required services

The ideal candidate will possess:

• A minimum of four years of experience supervising staff and budgets, and working with public programs, seating venues, customer service, or similar guest relations functions
• A valid Driver's License
• Ability to work a minimum average of 20 hours per week, and primarily be available evenings, weekends, and holidays
• Basic computer proficiency or willingness to learn operational systems, as well as participation in required safety and security trainings
• Demonstrate strong expertise in assigned areas while confidently managing high-volume, fast-paced environments and handling challenging guest interactions with professionalism, tact, and sound judgment
• Ability to stand and walk for extended periods in all weather conditions and operate golf carts and shuttles
• Ability to lift items up to 25 pounds

Longwood Gardens is committed to nurturing a diverse and inclusive environment that celebrates the complexities and differences of all living things. We welcome and respect diverse backgrounds, life experiences, and perspectives. Diversity creates a more beautiful world, sparks innovation, and unites us.