Licensed Title Agent Production Manager

Manage the daily production of a National Title Company and its subsidiary company. Manage office pipelines and ensure that there is adequate staff with the necessary tools and training to fulfill departmental needs by meeting and/or exceeding time frames for maximum title and closing production . Recognize challenges with staff and/or clients and provide timely resolution. Support and maintain company policies and philosophies. Identify gaps in the process and implement change to encourage company growth. Essential Knowledge , Skills and Abilities: 3+ years experience in Title Insurance Operations Management Strong Written and verbal communication skills Analysis of title abstract, legal documents, title chains, lender instructions, compliance requirements Review Title Commitment for Title Issues Observe, monitor, collect, and record data. Assess the accuracy, validity and integrity of the data. Identify problems, determine possible solutions, and actively work with clients and staff to resolve the issues. Strong organizational skills and ability to remain flexible to meet constantly changing and sometimes opposing demands. Resware experience a plus Microsoft Office Suite Essential Duties and Responsibilities:

• Maintain proprietary web reports and departmental reports, keeping up-to-date for closings and any issues that arise on a daily basis.
• Manage and oversee processing, title review and clearance, funding, post-closing, recording, and policy departments.
• Daily monitor closing report and flow of work for processing.
• Ensure departmental coverage daily.
• Review Closing Disclosures and HUD-

1's for quality control

• Maintain strong relationships with high volume clients
• Monitor quality of customer service given by our staff
• Intervene and provide problem resolution for escalated client matters
• Perform random monthly file audits to identify gaps and/or errors and provide quality assurance throughout all departments.

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