SOC Operator- Cambridge (23.80-HOUR M-F 3PM-11PM)

Description

Position Overview

As a SOC Operator you play a critical role in maintaining a safe and secure environment through centralized monitoring and coordination. This position is responsible for managing security systems monitoring alarms and communications dispatching emergency services and documenting incidents in real time.

SOC Operators serve as the command center for security operationsensuring rapid response accurate reporting and continuous situational awareness.

If you have experience in call centers dispatch customer service or surveillance monitoring this role is a great fit. If not we provide the training needed to launch your career in the security field.

POSITION: SOC Operator
LOCATION: Cambridge MA
PAY RATE: $23.80 / Hour
SCHEDULE: Monday-Friday 3:00 pm -11:00 pm

Key Responsibilities

• Alarm Monitoring: Monitor intrusion detection systems and other security technologies to identify and respond to threats
• Radio & Communication Monitoring: Listen to and manage law enforcement and security radio traffic while maintaining real-time awareness
• Incident Dispatching: Coordinate and dispatch appropriate emergency services or on-site personnel
• Event Logging & Reporting: Accurately log incidents maintain detailed records and prepare professional reports
• Video Surveillance: Monitor CCTV systems to detect suspicious activity and support investigations
• System Operations: Perform remote alarm panel programming and system troubleshooting as needed
• Customer Support: Provide clear professional communication to clients employees and emergency responders
• Incident Analysis: Review events and assist with identifying trends or areas for improvement

Minimum Qualifications

• At least 18 years of age
• High School Diploma or GED (or willingness to obtain within six months)
• Legal authorization to work in the United States
• Reliable communication and transportation
• Ability to read write and speak English
• Successful completion of pre-employment screening (background check and drug test)

Preferred Experience

• Call center dispatch or monitoring experience
• Security operations center (SOC) experience
• Familiarity with CCTV alarm systems or dispatch software

Core Competencies

• Strong attention to detail and situational awareness
• Ability to multitask in a fast-paced high-pressure environment
• Excellent communication skills (written and verbal)
• Strong problem-solving and decision-making abilities
• Professionalism and composure during emergencies
• Team-oriented with adaptability to changing conditions

Working Conditions

• Primarily seated in a centralized control room setting
• Extended periods of computer and system monitoring
• Fast-paced environment requiring quick decision-making
• May include evenings weekends holidays or overtime

• Regular interaction with clients employees and emergency personnel
  Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355000 employees worldwide and over 150000 clients.

  Securitas plays an essential role for our clients and in society. The Security Officer position helps maintain a safe and secure environment for our clients by actively monitoring thepremises includingpatrolling a variety of locations. They preserve order while enforcingregulations and directives for a client site pertaining to personnel visitors and the area. Frequently our Security Officers will provide customer service and information to a clients employees and customers. We are driven by a clear corporate culture and purpose which helps us live according to our values ofIntegrity Vigilance and values are at the heart of our culture help define who we are and guide our actions.

• Are you interested in being part of our Team

  Apply quickly and efficiently online

  Weekly pay

  Competitive benefits

• With over 80 years of protecting the things that matter weve seen more than most. Thats why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide. See a different world. Securitas is committed to diversity equity inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin disability status as a protected veteran or any other applicable legally protected characteristic.

• We help make your world a safer place.

#MetroBoston

Required Experience:

IC