Customer Service Specialist

# Contractors’ Warehouse — Pro Customer Service Sales8598**Location –** Chicago, IL**Job ID –** 156250BR**Category –** In-store Pro**Location –** Chicago, IL**Job ID –** 156250BR**Category –** In-store Pro**Job Description**The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.### Role OverviewJob DescriptionThe Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.**Location –** Chicago, IL**Job ID –** 156250BR**Category –** In-store ProStarting pay may vary based on factors including, but not limited to, position offered and location.**Onsite** – An associate in an onsite role is required to work at a specific Home Depot location in order to complete their job duties. We also refer to this as location – dependent.Learn more about our Additional information will be provided during the application process.As part of the application process for this role, there will be an on-line assessment. The assessment usually takes about 17 minutes to complete. You will be directed to the assessment link immediately after submitting your application. Once you click on the link, you will need to complete it within 72 hours after starting it. You may stop and restart the assessment as many times as you like within the 72-hour time frame.During the assessment, we’ll ask you questions about your approach to work and various work-related situations. The questions are based on characteristics that are related to performing successfully in hourly roles at The Home Depot, including:* **Professional Experience*** **Learning Potential*** **Responsibility*** **Customer Focus**If you have a disability and would like to request an accommodation related to the assessment, or you would like to obtain more information about the assessment, click here to- ## BENEFITS- ## BENEFITS## Store Location**8598** 6211 N LINCOLN AVENUE Chicago, ILOnce you’ve applied, please come back and apply for other jobs at this store and any store near you.Search for your next role by location, job title or keyword. Your next opportunity may be closer than you think.# CHECK APPLICATION STATUSKnowing where you are in the application process is important. There are two ways to check your application status depending on the role you applied to within the Company. Please review the information options below and follow the process that matches the corresponding role.### Hourly In-Store & Distribution Center RolesHourly In-Store & Distribution Center Roles include the following: Cashier, Customer Service/Sales Associate, Support Associate, Freight Associate, General Warehouse Associate, and more. To check the application status of an In-Store or Distribution Center role, please click the link below.### Salaried, Corporate, & Support RolesCorporate & Support Roles including but not limited to the following positions: Asset Protection, Assistant Store Manager or Store Manager, Customer Service Representative, DC Area Supervisor or Manager position, Delivery Driver, Outside Sales & Service or PRO team position, or Store Support Center roles such as Administrative Assistant, Store & Supply Chain Operations, Marketing and Communications roles, Technology roles, and more. To check the application status of your application to one of these roles, please follow the steps below.1. Click the link below to log into your Workday profile2. Navigate to “Menu” in the upper left-hand corner3. Select “Jobs Hub”4. Select Overview or My Applications to view the status of your application(s)**TAMI** Right now, I’m a cashier part time and I love it, because I love working with the customers.**STEPHANIE** Oh what makes me good at my job is that I’m a people person. I like to talk to people. I just generally enjoy being around folks.**BRENDA** Service with a big smile.***MUSIC BREAK*****ALPHONZO** We treat our associates with great respect and we have great leadership behind them, so you’ll always be taken care of and it’s a fun working environment.**BARBARA** You’re there, first of all, as the face of The Home Depot, because I help them walk out with a smile.**TAMI** I’ve been in other industries and I would never leave Home Depot, because I love the working environment. I love the customers. I love my fellow peers and my management team. They’re wonderful people to work with.**STEPHANIE** It is a very energetic place to work and morale is good.**ALPHONZO** Home Depot is a great company to work for simply because they want you to grow. They don’t want you to be stuck at one position. So if you want to further your career at The Home Depot, this is the place to be.**JOSH** From the moment you walk through these doors, you start feeling welcomed. You are part of the family. That’s just tradition for us.**SARAH** Our main focus is getting product in front of customers quickly.**CHRIS** We’re continuously go go go.**PETE** It’s kind of like a beehive.**GILBERT** There’s always something going on here.**CHRIS** I love it, because it’s never boring.**PETE** It’s like wow!***MUSIC BREAK*****SHANTA** The general warehouse #J-18808-Ljbffr