Idaho Central Arena - Security I

Job Description

Job Description

Description:

Experts in the art of hospitality, Idaho Central Arena and Block22 Companies create memorable experiences. We are a destination for experiences beyond the ordinary, the heart of downtown Boise. As Event Security Personnel at IC Arena, you will help create a safe and welcoming environment for all guests by monitoring crowds, enforcing house policies, and supporting secure entry and backstage operations during events.

Duties/Responsibilities:

• Provide a professional and welcoming presence throughout the arena, engaging with guests and proactively offering assistance while maintaining a safe, comfortable, and family-friendly environment.
• Conduct guest entry and security screenings in a friendly and respectful manner while consistently following the Clear Bag Policy and utilizing Walk-Through Metal Detectors, Hand-Held Security Wands, and permitted bag inspections.
• Maintain a highly visible presence throughout assigned areas while actively monitoring guest activity, crowd flow, lines, entrances, concourses, seating areas, tunnels, and other high-traffic areas to promote safety and assist guests in navigating the facility.
• Proactively identify and address potential safety, security, or guest-service concerns before they escalate, using sound judgment and communicating appropriate information to management.
• Promote and enforce arena policies in a fair, consistent, and guest-focused manner, including responsible alcohol service standards, smoking and vaping policies, appropriate guest conduct, and other event-specific expectations.
• Work collaboratively with Guest Services, event staff, management, and other arena departments to respond to guest needs, complaints, incidents, and operational challenges, including assisting with difficult or escalated guest interactions.
• Monitor backstage areas, bus parking, tunnels, entrances, and other restricted or sensitive areas while maintaining a professional and unobtrusive presence.
• Assist with emergency response, evacuation procedures, crowd control, and other safety-related activities as directed.
• Demonstrate teamwork, professionalism, sound judgment, and effective communication in all interactions with guests, coworkers, performers, and event partners.
• Perform other job-related duties as assigned.

• 1-2 years of previous security experience working directly with the public in an event or customer-facing environment preferred.
• Previous law enforcement or military security experience may be considered in lieu of traditional security or event experience. 
• Must be comfortable engaging with guests and confidently addressing difficult or challenging situations in a professional and service-oriented manner.
• Must be able to remain alert and attentive while standing and walking for extended periods of time, must be able to lift 25 pounds.
• Must be willing and able to occasionally assist with event setup and teardown, including chair setup.
• Must be available to work a flexible event-based schedule, including evenings, weekends, holidays, and other scheduled events.
• Commit to working at least 60% of scheduled or ticketed events each month.

Physical Requirements:

• Ability to stand and walk for extended periods (up to 8 hours per shift).
• Must be able to lift up to 25 pounds occasionally.

Successful candidates exhibit the core values of Teamwork, Respect, Integrity and Passion while delivering our core purpose of serving and inspiring our communities by creating memorable experiences through integrity and teamwork.