Overnight Supervisor

Full Time Hotel Los Angeles, CA, US 5 days ago Requisition ID: 1089 Salary Range: $80,000.00 To $80,000.00 Annually Department: Front Office/Valet Reporting directly to : Evening Hotel Manager Job Responsibilities: Manage all aspects of the Bell/Valet department including but not limited to scheduling, payroll, reporting, budgets, forecasting, development, recruiting, hiring, terminating, training, coaching and leading. Recommend and participate in all actions related to staff performance, hiring, discipline and terminations. Protect guest and hotel assets, including but not limited to, proper use of Flash Parking, damage assessment, tagging and ticketing, payments, and tip pooling process. Maintain a safe workplace by conducting property walks and surveillance. Monitor traffic and crowd flow at driveway and off-property parking as determined by the demands of the property. Completes all incident reports for both guests and staff members; conducts post-accident investigation, identifying possible accident causes and hazards. Advises management on safety compliance concerns and preventative actions. Greet and escort guests to their room; assist with personal items, as necessary or as may be requested. Assist with any in-room needs of the guests as needed. Help conduct traffic to ensure easy access to and from the garage and keeping Monteel well-managed for our neighbors. Establish a positive relationship with repeat, VIP and Special Occasion guests while maintaining a professional and attentive manner, resulting in increasing and maintaining loyal and repeat guests. Ensure proper recognition and preference delivery for all repeat guests, anticipating needs whenever possible and coordinate follow-up with appropriate departments. Identify opportunities for enhancing guest experience for all guests. Communicate both positive and negative feedback from guests to appropriate departments; assist with problem resolution where appropriate. Adhere to the Hotel Standard Operating Procedures (as updated). Other duties may be assigned. Job Requirements: 7 + years’ work experience in a luxury hotel. Must have full availability and the ability to work a flexible schedule to include nights, weekends, and holidays. Adhere to the Forbes Travel Guide Standards, with specific emphasis on but not limited to Reservation Service, Digital Services, Arrival/Departure, Guest Services One and Two, Guest Service Request, Fitness Facility, Housekeeping Daily Service, Housekeeping Turndown Service, Guest Room, Public Areas, In-Room Dining (as updated). Adhere to the Employee Handbook (as updated). Adhere to the Code of Conduct (as updated) and Confidentiality, Non-Solicitation & Intellectual Property Agreement (as updated). Able to lift, carry, push, and/or pull 40-50 pounds. Ability to kneel, reach overhead, climb, crouch, and bend downwards. Must be able to seize, grasp, turn and hold objects with hands. Note: This job description is not intended to be a contract for employment, and the employer reserves the right to make any necessary revisions to the job description at any time. #J-18808-Ljbffr