Medical Assistant, Nephrology

Medical Assistant

Make a meaningful difference for patients living with kidney disease while building your career with a collaborative, patient-focused team. Mass General Brigham's nephrology program provides comprehensive diagnosis, treatment, and research for kidney conditions, including chronic kidney disease, glomerulonephritis, polycystic kidney disease, kidney stones, and transplant care. As a Medical Assistant, you will support physicians, nurse practitioners, nurses, and other members of the care team by delivering attentive clinical and administrative support that keeps the practice running smoothly.

Location: 2014 Washington Street, Newton, MA

Hours: 8:30 a.m.5:00 p.m.

What You'll Do:

• Welcome patients, escort them to examination rooms, prepare equipment, gather medical information, take vital signs, weight, and height, and document accurately in the medical record.
• Help manage patient flow and respond to patient questions and concerns with empathy, professionalism, and a strong customer-service approach.
• Manage a heavy, high-volume phone workload, including answering incoming calls, taking and routing messages, supporting appointment coordination, and communicating with patients and clinical teams.
• Explain treatment procedures, medications, diets, and provider instructions, and organize educational materials to reinforce patient education.
• Perform general office duties, complete insurance forms, and serve as a liaison with other departments while advocating for patients.
• Collect, log, and prepare blood, tissue, and other laboratory specimens for testing; perform phlebotomy when competency has been demonstrated.
• Maintain immunization inventory, monitor expiration dates, and administer immunizations when applicable and appropriately qualified.
• Support departmental quality and safety initiatives, including use of two patient identifiers and proper hand hygiene.
• Assist junior Medical Assistants with day-to-day questions and contribute to onboarding and training.

Qualifications:

• High school diploma or equivalent required; associate degree in Medical Assisting preferred.
• One to two years of direct Medical Assistant experience or related medical field experience required.
• Basic Life Support (BLS) certification preferred.
• Certified Medical Assistant national certification preferred.
• Strong interpersonal, communication, organization, and customer-service skills.
• Confidence managing competing priorities in a busy clinical environment, including a high volume of phone calls.
• Accuracy, attention to detail, and commitment to patient privacy and confidentiality requirements.
• Ability to obtain vital signs and manual blood pressure readings and collect blood samples and other specimens.
• Working knowledge of medical terminology, procedures, protocols, electronic health record systems, and medical office software.
• Sound judgment, problem-solving skills, and effective time management.

Why Join Mass General Brigham?

• Medical, dental, and vision insurance
• A robust retirement savings program
• Generous paid time off
• Tuition assistance and professional development support
• Additional employee perks

Ready to make a difference? Join a supportive team where your work helps create an exceptional experience for patients every day. Come be part of the world's most powerful force in medicinewhere every role matters in changing lives.

Work Location: 2014 Washington Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range: $22.75 - $24.94/Hourly

EEO Statement:

4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.