Branch Leader: Growth & Exceptional Service

We recognize that in order to meet the needs of our communities, we must represent our communities. Our success relies on creating a culture where we have diverse perspectives and a true sense of belonging. This is a journey, and we pledge to do more than simply check the box.When you join the Meritrust team, your benefits will include:Comprehensive medical insurance planDental and vision insuranceGenerous paid-time-off12 paid holidays401(k) planWellness programTuition assistanceEmployee loan discountEmployee Assistance Program (EAP)Life and disability coverageWhat sets working for Meritrust apart?Career development and pathing opportunities to move into leadership roles or other lines of business within MCU such as Commercial Lending, Finance, Marketing, Underwriting, Member Solutions, Training, Human Resources, and more.Supportive and engaging work environment.A wellness and sustainable work culture that puts family, Mother Nature, our community, and your health first.A work environment that encourages personal as much as professional growth, teamwork to make the dream work, and treating everyone equally.Studies have shown that individuals from marginalized and or historically underrepresented groups may be less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job. We would encourage you to apply for a job at Meritrust Credit Union, even if you don’t meet every one of our qualifications listed.This is a full-time position working 40 hours a week, Monday-Friday 8:30am - 5:30pm.POSITION SUMMARY:The Retail Manager plays a pivotal role in delivering exceptional member experiences, driving branch growth, and ensuring operational excellence. This leadership position is also responsible for cultivating strong member relationships and fostering a high-performance team culture.ESSENTIAL FUNCTIONS:Oversee all branch operations, ensuring alignment with organizational goals and service standards.Proactively identifies and implements opportunities for process enhancements and cost-saving initiatives.Demonstrates a strong commitment to employee development and success through supportive leadership.Consistently monitors, coaches, and evaluates team members on transaction accuracy, service quality, and overall job performance.Tracks and analyzes individual performance trends, creating targeted development plans to foster professional growth.Exemplifies and reinforces the credit union’s education and referral practices through daily interactions.Provides ongoing coaching to help team members exceed performance benchmarks and service expectations.Observes member interactions, motivates staff, and ensures accountability to established service standards and goals.Facilitates regular team huddles and meetings to align goals, share updates, and foster collaboration.Takes initiative in identifying service challenges and implementing effective solutions to enhance the member experience.Recognizes and celebrates individual and team achievements to promote a positive and motivating work environment.Build and maintain strong relationships with internal departments and retail branch partners to support cross-functional collaboration.Resolves escalated member concerns and provides supervisory approvals as needed.Performs Member Consultant duties as required to support team operations and ensure service continuity.Adapts quickly to changing priorities and effectively manages workflow throughout the day.Maintains open and consistent communication with direct leadership through regular updates and status reports.Delivers timely and insightful feedback, including performance reports and operational analysis.Completes all required training, including the annual Meritrust compliance education and internal leadership courses.Performs additional duties and special projects as assigned by leadership.QUALIFICATIONSEducation/Certification:High School diploma or equivalent.Required Knowledge:Knowledge of financial products and services offered by credit unions (e.g., checking accounts, loans, mortgages, etc.) preferred.Experience Required:Accomplished sales performer, demonstrating ability to utilize sales and service skills to achieve goals and branch objectives.Management experience necessary for success in the role along with a passion for developing associates and coaching performance.HARD/TECHNICAL SKills/Abilities:Proficient with banking software systems (e.g., core banking systems, CRM tools) and financial reporting software.Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.Ability to analyze performance, recognize knowledge/skill gaps and provide constructive feedback and coaching.WORKING CONDITIONSStandard office conditionsLow to moderate noiseLimited lifting up to 25 lbs.Must be able to stand for long periods of timeThis description has been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Essential functions, requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.The Credit Union believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.Final Compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.This position is eligible for a monthly incentive plan.We anticipate this position to close within 30 days of posting. Please submit your application at your earliest convenience to be considered.You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Meritrust Credit Union, we encourage you to apply!Thank you for your interest in Meritrust Credit Union. #J-18808-Ljbffr