Desk Operations & Conduct Coordinator (Graduate Assistant)

Desk Operations & Conduct Coordinator (Graduate Assistant)

Job Title - Desk Operations & Conduct Coordinator (Graduate Assistant)

Work Location - Lexington, KY

Salary Range - up to $25,000/year stipend and tuition

Type of Position - Student

Position Time Status - Part-Time

Required Education - In order to be eligible for the position, it is preferred that candidates:

• Have completed a bachelor's degree
• Be admitted for candidacy as a full-time student in a graduate program at the University of Kentucky
• Maintain a minimum cumulative GPA of 3.0

Required Related Experience - None

Required License/Registration/Certification - None

Physical Requirements - This position requires sitting for extended periods of time. In addition, some lifting, pushing, or pulling items up to 50lbs may be required on occasion.

Shift - 20 hrs/wk scheduled M-F between the hours of 8am and 5pm

Job Summary - The Desk Operations/Conduct Coordinator is a Graduate Assistant who works in collaboration with Senior Staff and Resident Advisors to ensure the safety of campus residence halls. This position supports two areas: 1.) Desk Operations – assists with the recruitment, hiring, training, and scheduling of students who work as night desk clerks in the residence halls. 2.) Student Conduct – works as a hearing officer and assists with student follow-up/records management for the student conduct process. This position will report to the Assistant Director for Personnel and Business Operations.

General Expectations:

• Support the mission and philosophy of Residence Life, emphasizing a commitment to developing a residential living & learning experience that engages & supports students.
• Become familiar with, follow, and enforce all policies and procedures in the Staff Resource Manual.
• Attend and participate appropriately in all Senior Staff Meetings, Area Meetings, and/or Committee Meetings.
• Maintain a professional attitude and behavior while in the position.
• Serve as a role model for residents, both on and off-campus. This includes abiding by all federal, state, & local laws and behaving in a manner consistent with the Office of Residence Life's mission and values, both on and off-campus.
• Accept feedback and be willing to incorporate new ideas.
• Provide visible leadership for staff and residents.

Desk Operations:

• During the academic year, interview and place all potential desk clerk candidates in conjunction with the Assistant Director of Staff Recruitment and Selection.
• Coordinate initial and ongoing training for Desk Clerk staff.
• Co-manage and help maintain the online Desk Clerk roster.
• Co-manage all front desk training records.
• Identify disciplinary and performance issues and work with Resident Directors to follow up appropriately.
• Assist with departmental staff selection activities such as Resident Advisor interviews.

Student Conduct:

• Serve as a hearing officer for student conduct cases in the residence halls, utilizing a restorative approach.
• Conduct Student Success Outreach meetings with students in the residence halls who may benefit from additional support and resources to support their academic, social, and wellbeing success.
• Facilitate risk and harm reduction educational programs as part of the CATS Engagement residential curriculum.

Terms of Appointment & Service:

• This employment agreement is for a single academic year and will remain in effect from the date signed until the residence halls close at the end of the academic year when it is signed. The Desk Operations/Conduct Coordinator will have to reapply in order to be reappointed for the following year. Reappointment to the Desk Operations/Conduct Coordinator position is not guaranteed and will be based on job availability, attitude, and job performance.
• Serve in the position for the length of my employment agreement, which begins no earlier than the start of Senior Staff Training in July and concludes after halls are closed and administrative responsibilities are completed in May.
• Be a full-time student and maintain a cumulative GPA of 3.0 throughout the course of my employment.
• Not seek or accept outside employment while employed as a Senior Staff member.
• Have approval from my supervisor before committing to internships or other time-intensive academic program requirements.
• Receive written approval from my supervisor before registering for more than 9 credit hours in a semester or dropping to less than 6 hours.
• Be available until the halls are officially closed for each vacation period and return prior to opening after vacations period to assist with any desk clerk scheduling needs.
• Accept additional duties as assigned by my supervisor or other Central Office Team members.

Skills / Knowledge / Abilities - Staff Supervision & Training– Experience hiring, training, scheduling, and supervising student desk assistants while fostering accountability and strong customer service standards. Customer Service & Interpersonal Skills– Strong ability to provide responsive, student-centered service while effectively handling questions, concerns, and high-traffic desk interactions. Attention to Detail & Administrative Accuracy– High level of precision in managing logs, records, and systems to ensure security, compliance, and smooth operations. Problem-Solving & Decision-Making– Ability to troubleshoot operational issues, address policy questions, and make sound decisions in fast-paced or unexpected situations. Student Conduct & Policy Enforcement– Ability to document incidents, interpret and uphold university policies, and engage students in conduct conversations that are educational, fair, and aligned with community standards.

Does this position have supervisory responsibilities? - No

Deadline to Apply - 06/30/2026

Our University Community - We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

1. * Please describe your previous experience working with campus housing (e.g., programming, supervision, leadership, mentoring or motivating members of a team, etc.).
2. * What Graduate program have you applied to and/or been accepted into?
3. * Please describe the scope of your past work experience as it relates evaluating application information, conducting interviews and/or facilitating the hiring process.

Applicant Documents

1. Resume
2. Cover Letter