Client Service Representative / Dispatcher

Key Responsibilities: Client & Service Management: Provide outstanding service to our clients, ensuring all inquiries, service requests, and follow-ups are handled professionally and efficiently. Dispatch & Scheduling: Assign and schedule technicians for service calls, optimizing routes and response times to ensure efficiency. Team Coordination: Work closely with technicians, management, and clients to ensure seamless communication and workflow. Problem Solving: Handle scheduling conflicts, urgent service requests, and unexpected changes with a proactive and solution-focused mindset. Technology & Software Usage: Utilize Microsoft Office Suite, Microsoft Teams, and dispatching software to manage schedules, communicate with technicians, and track work orders. After-Hours Monitoring: Be available to oversee and monitor scheduling activity outside standard business hours as needed. Administrative Support: Maintain accurate records, process client requests, and ensure compliance with company policies. Organization & Efficiency: Maintain a well‑organized, detail‑oriented approach to managing multiple priorities in a high‑energy environment. Qualifications & Experience: Client Service Expertise: Proven experience in a client service or client‑facing role, preferably in the home services industry (HVAC, plumbing, electrical, etc.). Dispatching Knowledge: Experience in dispatching and scheduling technicians for service calls. People Management: Ability to effectively coordinate and manage service teams with strong interpersonal and leadership skills. Tech‑Savvy: Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and Microsoft Teams. Familiarity with service dispatching software is a plus. Strong Organizational Skills: Ability to multitask, prioritize, and remain composed under pressure. Adaptability & Initiative: Quick‑thinking problem solver with a “can‑do” attitude, ready to step up when needed. Commitment to Excellence: Willing to put in extra time when necessary to ensure high‑quality service. Compensation & Benefits: Competitive Pay: Comprehensive and based on experience. Health & Dental Insurance: Available after 60 days of employment. Paid Time Off (PTO): Begins after 90 days of employment. Professional Growth: Work in a dynamic, fast‑paced environment with opportunities for development and advancement. #J-18808-Ljbffr 1st Choice Heating & Cooling, Inc.