Sales Associate

Overview PHOENIX Retail operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to modern, confident and effortless style for work, everyday or special occasions. Bonobos pioneers exceptional fit and a personalized, innovative retail model. Customers experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guide shops, and online at and Store Name Clackamas Twn Center Responsibilities Express is seeking a Retail Sales Associate to join our team. The Sales Associate provides a great in‑store shopping experience while assisting with additional tasks such as stocking, cleaning and folding merchandise. Maintain a clean and organized sales floor, checkout, fitting room and stock room. Follow company policies and procedures to ensure the safety of all associates and customers. Assist with product launch changes according to company SOP. Provide a great customer experience and deliver on all aspects of the customer experience model. Process transactions quickly and accurately, reducing the customer’s wait time. Positively resolve customer service‑related issues as they arise and determine resolution or escalation while communicating all issues and resolutions to Store Management. Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate. Other essential functions may occur as directed by your supervisor. Required Experience & Qualifications Education: High School or Equivalent Years of Experience: 0‑2 relevant job experience – minimum 6 months Proficient in use of technology (iPad, registers) Meets defined availability criteria, including nights, weekends and non‑business hours Meets physical requirements Critical Skills & Attributes Previous retail experience preferred Customer service skills and ability to interact with customers Strong verbal and written communication skills specifically with customers, sales leadership team and associates Demonstrated collaborative skills and ability to work well within a team Benefits And Compensation Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with company match Merchandise discount Paid Time Off Parental leave for new moms and dads For part‑time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life insurance and more. Additionally, part‑time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with company match. Part‑time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide. Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate. Closing For more information about the California Consumer Privacy Act click here. An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States and is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call View phone number on click.appcast.io and say “Associate Relations” or send an e‑mail to View email address on click.appcast.io with the nature of your request and contact information. PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement and HR approval to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third‑party for hires made. #J-18808-Ljbffr