Service Desk Analyst
$60kGrow Talent
The Client
Our client, a leading provider of managed services, is assembling a dedicated team of Service Desk Agents to support a high-profile government service desk. This is an opportunity to work in a dynamic environment where you can develop your technical expertise and contribute to delivering exceptional support services.
What’s in It for You
- 18 month FTC
- 60,000 + Super
- Consistent work hours between 7 a.m. and 7 p.m., Monday to Friday, with a rotating roster.
- Comprehensive training and clear key performance indicators (KPIs) to help you succeed.
- Be part of a supportive team in Melbourne, VIC (on-site position).
What You’ll Do
Provide specialised, escalated technical support via telephone or email in a Helpdesk environment.
Identify complex technical issues and escalate them effectively to senior staff or external vendors.
Log and document technical solutions and update users throughout the problem-resolution process.
Develop and maintain specialist knowledge of supported products and their related technologies.
Conduct training for Helpdesk/IT support staff.
Contribute to process and project improvements to enhance efficiency and service delivery.
Requirements
Baseline security clearance will be mandatory.
1-2 years of relevant technical support experience
Strong understanding of common desktop applications, systems administration, and network engineering.
Advanced problem-solving skills with a high service orientation and excellent communication abilities.
Benefits
Benefits:
We recognize that diverse perspectives fuel innovation. Studies show that women and people of color are less likely to apply for positions unless they meet every qualification. At our company, we value diversity and inclusivity, and we encourage you to apply even if you don't meet every requirement. You might be the ideal candidate for this or other opportunities.
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Vacancy posted more than 2 months ago
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