Universal Banker II

Job Category Retail Banking, Universal Banker, Sales Employee Type Exempt FT Non Officer Manage Others No Contact information Name Talent Acquisition Email View email address on click.appcast.io Description Join Our Team—Where Relationships, Service, and Community Matter At First Carolina Bank, our Universal Bankers are the heart of the customer experience. As a Universal Banker II , you'll build trusted relationships, deliver exceptional service, and help customers navigate their financial needs with confidence. Whether you're assisting with daily transactions, supporting branch operations, or connecting customers to the right banking solutions, you'll play an important role in strengthening both our customer relationships and our communities. If you enjoy helping others, building connections, and making a difference every day, this role offers meaningful work and opportunities for growth. Why You'll Love This Role You'll build lasting relationships with customers and become a trusted resource for their financial needs. You'll work in a collaborative, supportive branch environment where teamwork matters. You'll enjoy a variety of responsibilities that keep each day engaging and rewarding. You'll have opportunities to expand your banking knowledge and grow your career. You'll help customers achieve their financial goals while supporting the success of your branch and community. You'll be recognized for your service, professionalism, reliability, and commitment to excellence. This role is ideal for someone who enjoys working with people, values teamwork, and takes pride in providing exceptional customer service. Where You'll Spend Time Assisting customers in person, by phone, and through digital channels Processing deposits, withdrawals, loan payments, transfers, and other financial transactions Supporting account maintenance and servicing requests Assisting with branch operations, balancing activities, and documentation processing Helping customers enroll in and utilize online banking services Identifying customer needs and connecting them with appropriate banking products and services Partnering with branch teammates to create an outstanding customer experience Work is performed in a customer-focused environment where relationship building, collaboration, and service excellence are highly valued. What Makes You a Great Fit You genuinely enjoy helping people and building relationships. You are friendly, approachable, and professional. You communicate effectively and confidently with customers and teammates. You are dependable, patient, and service-oriented. You pay attention to detail and take pride in doing things right. You thrive in a collaborative team environment. You remain calm, organized, and adaptable in a fast-paced setting. You value integrity, accountability, and community involvement. What You'll Do (Highlights) Deliver exceptional customer service through every interaction Process customer transactions accurately and efficiently Maintain cash drawers and assist with balancing activities Support branch operations, including vault, ATM, and documentation responsibilities as needed Perform account maintenance and customer service functions Assist customers with digital banking products and services Educate customers about bank products and identify referral opportunities Support branch audits, compliance requirements, and operational controls Assist with training and supporting newer team members Contribute to a positive team culture and successful branch operations Qualifications Required High School Diploma or equivalent Minimum of 2 years of banking experience Strong customer service and relationship-building skills Relevant computer skills and technology proficiency Excellent verbal and written communication skills Ability to work accurately in a fast-paced environment Preferred JHA SilverLake experience Previous branch operations and cash-handling experience Experience identifying customer needs and making referrals Why Community Bankers Choose First Carolina Bank Banking is ultimately about people. At First Carolina Bank, you'll have the opportunity to build meaningful relationships, support your community, and make a positive impact in customers' lives every day. Whether you're helping someone achieve a financial goal, supporting a local business, or simply providing excellent service during an important moment, your work matters. Our core values guide everything we do: Enterprising – We proactively seek solutions that help our customers succeed. Intentional – We deliver service with care, accuracy, and accountability. Responsive – We act quickly and thoughtfully to support our customers and teammates. Considerate – We treat every customer and colleague with professionalism, respect, and genuine care. If you're passionate about building relationships, serving others, and making a difference in your community, you'll find a rewarding career at First Carolina Bank. Comprehensive medical, dental, and vision insurance Retirement savings plans with company match Paid time off and company-observed holidays Professional development and training opportunities Employee assistance programs Opportunities to serve and support our local communities This position requires adherence to Workplace Policies, Code of Conduct, privacy and information security standards, and all applicable Anti-Money Laundering, Bank Secrecy Act, and USA PATRIOT Act requirements. Employees are expected to operate within authorized limits, follow established controls, and actively support risk mitigation efforts to protect customers, colleagues, and the bank. #JoinOurTeam #UniversalBanker #RetailBanking #CommunityBanking #CustomerService #RelationshipBanking #BankingCareers #FinancialServices #CustomerExperience #FirstCarolinaBank #CareerGrowth #NowHiring Summary Position Purpose: This position is responsible for serving customers by managing information, financial transactions, and documents in an organized, efficient, and secure manner. Primary Responsibilities: Represent the Bank by assisting customers in a prompt, efficient, accurate, courteous, and professional manner in person, through the drive-thru, through email or written communication, and/or over the phone Assist with balancing discrepancies amongst Universal Banker Is Assist Branch Supervisor in maintaining vault cash, reports, and drawers Balance and service ATM (if applicable) Service Night Depository (if applicable) Ensure cash shipments and orders are placed on time Ensure teller line has adequate coverage, especially during short-staffed periods (lunch, vacation, unexpected absences, etc.) Assist with training/cross-training of Universal Banker I Assist Branch Supervisor in overseeing monthly branch audit schedule Accept checks and cash for deposit or withdrawal on savings and checking accounts Receive and accurately process payments for loans Transfer requested amounts between customer accounts Place holds on accounts according to the First Carolina Bank Teller Policy Process Cashier’s Checks, Stop Payments, and Wires as requested by customer Accurately balance cash drawer at end of day Answer customer questions and inquiries Perform maintenance on accounts upon customer request Enter credit card applications into CUE Enter merchant service referrals through the Axiom portal Verify customer documentation is completed accurately and sent to the appropriate department for processing Explain and promote bank products and services to customers Make customer referrals to Universal Banker III and gather requested documentation Set up and service existing and new online banking customers Sort incoming mail and process outgoing mail Assist other Universal Bankers, Branch Supervisor, Senior Banking Officer, Market Executive/President, and Loan Officers as needed Assist with other duties as assigned by senior management Authority, Impact, Risk: Official Check Authority Wire Signing Authority Check Cashing Authority Comply with all requirements, policies, and procedures of the Bank Secrecy Act (BSA) and attend all mandatory BSA training as needed for this position Complete all required compliance and regulatory training, not limited to BSA Building an understanding of the Silverlake system including online banking platform Key Relationships: Close partnership with Universal Banker IIIs, Branch Supervisor, Senior Banking Officer, and Market Executive/President Partnership with Managing Director – Retail Delivery, Product Management, & Marketing, Retail Operations Manager, and Retail Operations Specialist Routine interaction with other department heads across Operations, IT, Risk, Compliance, Legal, and Sales Managerial Accountability: Supervise Universal Banker Is if Branch Supervisor is unavailable Working Conditions: Ability to work in fast paced environment Excellent verbal and written communication skills Ability to work under tight deadlines Ability to operate information terminal and other standard office equipment Ability to foster a positive work environment Time Allocation: Assist with teller duties & balancing……….30% Veri fying and Scanning Documentation….10% Job Specifications: Position adheres to confidentiality policy, code of ethics and knowledge of Bank Secrecy Act and best practices and other pertinent Regulatory laws and regulations. Required: High School Diploma or equivalent At least 2 years of banking experience Preferred: Some college JHA Silverlake experience Understands and adheres to Workplace Policies, Code of Conduct, privacy, and information security guidelines.Understands and adheres to Anti-Money Laundering, Bank Secrecy Act, andCompliance withthe USA PATRIOT Act policies and procedures applicable to position, completing any supporting requirements within defined timeframes.Acts within authorized limits and delegated authorities and role applicable policies and procedures.Follows processes and controls to protect shareholder interests. Mitigates risk to the bank and customers by following all applicable security procedures. Equal Opportunity Employer including Veterans/Disabilities #J-18808-Ljbffr