Parts Manager

As the Parts Manager at Butler Machinery, you play a key role in delivering an exceptional experience for both external and internal customers. You’ll lead the parts department, supporting and developing your team through hiring, training, and skill-building. Behind the scenes, you’ll oversee machine technology ordering and product supply to ensure your team can meet customer needs efficiently. Collaboration is essential—you’ll work closely with other managers to strengthen teamwork between the parts and service departments. General Responsibilities Takes an active role in providing a safe and healthy work environment within the department and store. Develops business plans and departmental goals which promote growth and provide an opportunity for the department to stretch beyond the status quo. Monitors actual performance against those goals and adjusts retail and operational parameters to provide the best chance of meeting plan. Has primary responsibility to grow sales within the parts department and a secondary responsibility to assist in the sales growth of all departments within the store. Monitors Key Performance Indicators and associated reports for variances. Using this data makes changes to operational practices to correct deficiencies and improve performance. Responsible for creating an atmosphere within the department and the store that generates a high level of Customer Experience. This includes resolving customer disputes which ensure fair value for the customer and company. Determines and reacts to the needs of the department relating to tooling, training, personnel levels, hours of service. Maintains close cooperation and communication with Service and Sales departments regarding their needs in order to maximize parts availability. Maintains safe, clean, and orderly work environment which follow Caterpillar’s contamination control procedures. Working Manager; fills in and performs the duties hourly staff has delegated and assigned to support day to day operations of the parts department. Performs additional duties as assigned by Store Manager to include special projects and in-store and related to corporate initiatives. Performs duties required of all hourly classifications to include counter, customer, and warehouse operations along with department management responsibilities. Works within and promotes vision, mission, and values of Butler. Supervisory Duties Responsibility of all aspects of Parts Department Supervision, including but not limited to, recruiting talent, employee relations, individual development, performance measuring, coaching, technical training, disciplinary action and termination. Manages parts department schedules considering the balance between customer satisfaction and employees work / life balance. This includes monitoring and controlling OT. Qualifications Prior supervisory experience or leadership training preferred Demonstrated ability in customer relations Ability to work in a cooperative manner with all levels and all departments Strong verbal and written communication skills Demonstrated business acumen, analytical mindset and proven decision maker. Preference for operational knowledge of practices and procedures normally obtained through 5-7 years’ experience in parts department, warehousing, or purchasing position Solid computer competencies Must have strong attention to detail and solid organizational skills Ability and willingness to work flexible hours Must possess and maintain a clean driving record As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package: 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution Health Insurance – 3 plan options Health Savings Account – Employer contribution up to $1,300/year Dependent Care Flex Spending Account Dental Insurance – 2 plan options Vision Insurance Basic Life/AD&D and Supplemental Life Insurance Employer paid Short-Term Disability Coverage – 60% of base pay/salary Long-Term Disability Coverage Maternity / Paternity Benefits Holidays Paid Time Off (PTO) 401(K) Plan Employee Assistance Program (EAP) – including Health Coaching SmartDollar – employer paid financial planning program Legal Shield/ID Shield products Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization EOE /Vet/Disability #J-18808-Ljbffr