Financial Counselor

Position Status Full-Time Supervisor Billing Manager What You’ll Do Ability to work independently and carry out assignments to completion within parameters of instruction. Communicating with patients and insurance companies on the phone in a professional manner. Answering the calls regarding financial issues, payment options, medical coverage and assistance programs. Understanding and compliance with HIPAA laws and regulations. Documenting and reporting all payment information. Offering education and training to patients about their payment options and financial assistance opportunities. Negotiating about patient payment arrangements. Reviewing and processing all patient and insurance company forms. Reviewing patient bills in Athena and explaining basic information for collections. Updating patient insurance in Athena for rebilling of claims and sending email to PRD team to complete action with detailed instructions if available. Be a critical thinker and ask necessary questions to bring resolution to patient issues. Understand CareCredit and explain its benefits to patients as a payment option. Complete call notes on all calls taken and open cases when account will need escalation to PRD or to management. Understand the payment plan protocols and adhere to them. Utilize resources to determine patient coverage/benefit levels for surgical procedures. Provide patients with estimates prior to scheduled procedure day. Act immediately to any urgent issues and work with team to bring resolution for positive patient experience and revenue collections. Work effectively as a team unit to achieve department and company goals. Follow company core values in all aspects. Be accountable for work production accuracy. Other duties as assigned by immediate supervisor or company directive. Requires regular and consistent attendance. Requirements What You’ll Need Must have a High School Diploma or equivalent. 1+ years medical collections experience. 1+ years customer service experience. 1+ years medical office or hospital setting. Bilingual-Spanish/English a plus. #J-18808-Ljbffr