Corporate Commercial Card Support Specialist

Commercial Credit Card Support Team Member

Work collaboratively with the Commercial Credit Card Support Team to support the Commercial Card products. Be accountable for the review and processing of credit card applications and creation of accounts within the credit card system, while managing application workflow to meet established service level agreements (SLAs) on a daily basis. Provide high-quality customer support to Commercial customers, as well as Division personnel, in alignment with the organization's Customer Experience (CX) vision. This role, within the Customer Experience department, requires a strong passion for delivering exceptional customer experiences and the ability to influence others to adopt a customer-focused mindset. The position partners closely with employees across the organization to drive new customer acquisition and strengthen engagement with existing customers.

This is a Corporate position located in Billings, MT. The entry rate for this position is $26.63+/hour (calculated for Billings, MT).

All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

Credit Application Processing - Responsible for reviewing and processing commercial credit card applications and credit line increase requests ensuring all information is complete and accurate in compliance with established policies and procedures. Responsible for inputting new commercial credit card accounts into our processing system.

Customer Support - Provide friendly, professional, prompt, efficient, and accurate service to commercial card customers and Division personnel. Respond to and resolve inquiries from customers, Division personnel, and call center staff related to commercial credit card accounts. Deliver supplemental support and education to promote self service within the online credit card portal, responding to inquiries received via phone and email. Manage incoming customer correspondence, mail, the department's support inbox, and communications from the processor, completing requested maintenance and responding to appropriate parties in a timely manner.

Perform other credit card or administrative duties as assigned by the Commercial Card Support Supervisor.

Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Required/Preferred Education Level Description Required High School Diploma / GED - Education - Required/Preferred - Education Level - Description - Required - High School Diploma / GED

Experience Required/Preferred Experience Level Description Required 3 years Minimum work experience in the banking industry. Required 3 years Minimum call center customer service experience. Preferred Advanced / Specialized Knowledge Commercial/small business credit cards. Preferred Advanced / Specialized Knowledge Banking operation functions, systems, policies and procedures. Preferred Knowledge Of Commercial banking products. Preferred Knowledge Of Applicable laws and regulations.

Would an equivalent combination of relevant education and work experience be considered?: Yes

Required Skills and Abilities Employee must be trustworthy and possess a significant level of credibility, discretion, and diplomacy. Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization. Employee must be a team player with a passion for customer service and a proven ability to build rapport and work effectively with employees at all levels of the organization. Employee must be well organized with ability to prioritize and multi-task in a fast paced work environment and meet deadlines with minimal supervision. Ability to learn other computer programs and systems in a timely fashion. Ability to serve as a backup for other staff members in a mutually supportive team work environment. Employee must be capable of regular, reliable, and timely attendance.

Travel Occasional travel required: (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.

Working Conditions Environment: Indoors, a climate-controlled shared work area. Noise Level: Minimal noise. Lifting: Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Vision Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials.

Physical Activities Frequency Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. Infrequent rare. Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Infrequent rare. Crawling: Moving about on hands and knees or hands and feet. Infrequent rare. Crouching: Bending the body downward and forward by bending leg and spine. Infrequent rare. Feeling: Perceiving attributes of objects such as size and shape, temperature or texture by touching with skin, particularly that of the fingertips. Infrequent rare. Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling. Daily. Grasping: Applying pressure to an object with the fingers and palm. Infrequent rare. Kneeling: Bending legs at knee to come to a rest on knee or knees. Infrequent rare. Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position. Occasional now and then. Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. Occasional now and then. Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion. Occasional now and then. Repetitive Motion: Making substantial movements (motions) of the wrists, hands, and/or fingers. Daily. Stooping: Bending body downward and forward by bending spine at the waist. Infrequent rare.

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at.0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.