Customer Service Rep

Customer Service Rep

Customer Service Rep

Elwood Staffing has an immediate open for a seasoned customer service rep with 5+ years of steady experience. If this is you, don't wait apply today!

A well-established sheet metal fabricator and medical manufacturer

Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:

• Medical/Vision/Dental/Rx plans
• Holiday Pay
• Teladoc (online care)
• Referral Bonus Incentive
• Weekly Pay
• 401k
• And More!

Customer Service Rep Details:

• Temporary position
• $ 20.00 to $ 22.00 / hour
• Full Time work available
• First Shift

• Receive and respond to incoming customer phone calls, emails, website inquiries, and general sales/customer service communications in a timely and professional manner.
• Provide customers and independent sales representatives with appropriate product information and pricing.
• Support customers with tasks such as invoicing, order acknowledgements, freight damage claims, RMAs, warranty orders, freight estimates, or freight pickup scheduling.
• Maintain monthly First Time Through accuracy goals, daily order entry error logs, and quality standards for customer service work.
• Cooperatively provides hands-on job function training to co-workers as needed.
• Must understand and comply with Safety, 5S, ISO, and other corporate programs, initiatives and procedures.
• Dependable and consistent attendance is critical for team performance and productivity.

Customer Service Rep Qualifications:

• Minimum of 5 years of strong customer service experience required; service training experience preferred.
• Strong multitasking, problem-solving, organizational, written communication, oral communication, and customer de-escalation skills required.
• Strong team skills and the ability to work effectively with internal and external groups as part of various initiatives.
• Solid knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
• Excellent organizational, interpersonal, time management and communication skills.

• Applicant may be subject to a background check
• Pre-employment drug screen is required as a condition of employment

*A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.

We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.