Care Coordinator

Benefits:

• Training & development
• 401(k)
• Bonus based on performance
• Free food & snacks
• Health insurance
• Paid time off

Care Coordinator
Location: Lawrenceville, GA
Reports to: Director of Operations

Azalea Homecare is seeking an organized, dependable Care Coordinator to help manage client services, caregiver scheduling, staffing, and day-to-day communication. This role serves as a primary point of contact for clients, families, and caregivers and works closely with operations, nursing, recruiting, onboarding, and billing.

Responsibilities

Client & Family Coordination

• Serve as a primary point of contact for clients, families, and caregivers.
• Maintain regular communication regarding schedules, caregiver changes, concerns, and service needs.
• Complete weekly client check-ins by phone, email, or in person as appropriate.
• Follow client concerns through resolution and escalate significant service, safety, or staffing issues when needed.
• Ensure client preferences and care plan requirements are clearly communicated to caregivers.
• Coordinate client-to-caregiver introductions.

Scheduling & Staffing

• Create and maintain caregiver schedules based on client needs, caregiver availability, location, and agency requirements.
• Coordinate caregiver assignments, call-outs, vacations, schedule changes, and backup coverage.
• Respond quickly to same-day staffing issues and secure appropriate coverage.
• Help maintain a sufficient PRN caregiver pool for call-outs, new clients, and changing service needs.
• Communicate current and upcoming staffing needs to the Recruitment Specialist and Director of Operations.

Documentation & Coordination

• Maintain accurate client information, notes, schedules, and follow-up tasks in WellSky.
• Document important client and caregiver communication.
• Review assigned EVV issues, missing documentation, schedule discrepancies, and other service-related exceptions.
• Assist with new client starts and coordinate with nursing, scheduling, onboarding, billing, and management.
• Help track outstanding client documentation and service-related follow-up items.
• Assist with timesheet and payroll-related information as needed.

Recruitment & Onboarding Support

• Participate as part of the caregiver onboarding team.
• Assist the Recruitment Specialist with staffing needs and caregiver placement.
• Help place newly hired caregivers into available client schedules.

Team Accountability

• Attend daily and weekly team huddles focused on client care, staffing, new clients, outstanding issues, and process improvement.
• Maintain awareness of open shifts, upcoming client starts, unresolved client concerns, and staffing risks.
• Provide clear updates to the Director of Operations regarding outstanding items and next steps.
• Answer calls, emails, and other communications professionally and promptly.

Qualifications

• Previous experience in home care, healthcare scheduling, staffing, client services, or a related role expected.
• Strong communication and customer-service skills.
• Excellent organization, problem-solving, and follow-through.
• Ability to manage multiple clients, caregivers, schedules, and priorities.
• Comfortable using electronic scheduling and documentation systems.
• Experience with WellSky, EVV, Medicaid home care programs, or private-pay home care is a plus.

Flexible work from home options available.