Appliances Coordinator

Job Title: Appliances Coordinator

Job Type: Full-Time

Schedule: Monday – Friday, daytime shift

Compensation: Depending on experience and qualifications

About the Company

We are a rapidly expanding Building Material Distributor with showrooms and full-service distribution locations in Raleigh, Fayetteville and Sanford, North Carolina. Our focus is providing builders with a wide array of products and services, from design to installation and providing a one-stop shop for the needs of our residential and commercial builders. The company enjoys a strong balance sheet, financial and product portfolio, strength against competitors, and stands positioned very effectively in the marketplace. The executive team has a vision to transform the business, and that vision is in place and progressing very successfully.

Parks Building Solutions holds the following values: Integrity – in all matters, Respect – for all, Teamwork – accountable always, and Innovation – to lead our markets in new ideas and actions.

Position Purpose

We are seeking a skilled and organized Appliances Coordinator to join our team. The Appliances Coordinator will be responsible for managing all aspects of our appliances department, including inventory management, sales coordination, customer service, and vendor relations. The ideal candidate will have a strong background in appliances sales, excellent communication skills, and the ability to multitask effectively.

Benefits:
Competitive salary commensurate with experience. Comprehensive health, dental, and vision insurance, Paid time off and holidays, Life insurance, Short Term and Long-Term Disability Coverage, Accident and Critical Illness Coverage, Retirement savings plan with company matching. Opportunities for professional development and advancement. A supportive and inclusive work environment fostering growth and innovation.

Duties and Responsibilities

1 - Inventory Management:

• Maintain accurate inventory records of all appliances in stock.
• Monitor inventory levels and reorder products as needed to ensure adequate stock levels.
• Coordinate with suppliers to schedule deliveries and manage incoming shipments.
• Conduct regular inventory audits to identify discrepancies and implement corrective measures.

2 - Sales Coordination:

• Assist customers with selecting the right appliances for their needs.
• Provide product information, pricing, and availability to customers.
• Process sales orders accurately and efficiently.
• Coordinate with sales team members to ensure timely delivery and installation of appliances.
• Follow up with customers to ensure satisfaction and address any concerns.

3 - Customer Service:

• Serve as the primary point of contact for customer inquiries and concerns related to appliances.
• Resolve customer complaints in a timely and professional manner.
• Provide guidance and assistance to customers regarding product features, warranties, and maintenance.

4 - Vendor Relations:

• Cultivate strong relationships with appliance manufacturers and suppliers.
• Negotiate pricing, terms, and agreements with vendors to optimize profitability.
• Stay informed about industry trends, new products, and technology advancements.
• Coordinate promotional events and product demonstrations with vendors to drive sales.

5 - Administrative Tasks:

• Maintain organized records of sales transactions, customer interactions, and vendor communications.
• Prepare reports on sales performance, inventory levels, and other relevant metrics.
• Assist with pricing strategies, promotions, and marketing initiatives.

Knowledges, Skills and Abilities

• Comprehensive understanding of various types of appliances, their features, functionalities, and applications.
• Proficiency in inventory control methods, including inventory tracking, stock replenishment, and conducting audits.
• Familiarity with sales processes, including product presentation, overcoming objections, and closing deals.
• Knowledge of effective customer service techniques, including active listening, problem-solving, and conflict resolution.
• Understanding of vendor relations principles, including negotiation, contract management, and vendor performance evaluation.
• Awareness of current trends, innovations, and developments in the appliances industry.
• Excellent verbal and written communication skills to effectively interact with customers, colleagues, and vendors.
• Strong interpersonal skills to build rapport with customers and maintain positive relationships with vendors.
• Exceptional organizational skills to manage multiple tasks, prioritize responsibilities, and meet deadlines.
• Keen attention to detail to ensure accuracy in inventory management, order processing, and customer interactions.
• Ability to identify issues, analyze problems, and develop practical solutions to address challenges.
• Proficiency in using computer software, including Microsoft Office Suite and inventory management systems.
• Ability to prioritize customer needs and provide exceptional service to enhance customer satisfaction and loyalty.
• Capacity to work collaboratively with colleagues across departments to achieve common goals and objectives.
• Flexibility to adapt to changing business priorities, market conditions, and customer demands.
• Confidence in making informed decisions independently while adhering to company policies and procedures.
• Efficient time management skills to maximize productivity and ensure timely completion of tasks and projects.
• Aptitude for persuading and influencing customers to make informed purchasing decisions while meeting sales targets.

Education, Qualifications, Licensing Requirements

High school diploma. GED, or equivalent.

Must have a valid Driver’s License and maintain the license with an acceptable driving record.

Management Preference

Previous experience in appliances sales or a related field.

Bachelor's degree in business administration, marketing, or a related field.

Bilingual skills (English and Spanish).

Working Conditions
The Appliance Coordinator will primarily work in an office environment but may also spend time visiting construction sites, client offices, or attending industry events. The position may require occasional travel within the designated sales territory to meet with clients or attend meetings.

Physical requirements
Ability to stand, walk, and move around for extended periods, especially during site visits or events. Must be able to lift and carry materials or samples weighing up to 50 pounds. Comfortable with using office equipment such as computers, phones, and printers for extended periods. Good manual dexterity and hand-eye coordination for tasks such as typing, writing, and handling product samples. May need to navigate construction sites or other potentially hazardous environments, so awareness of safety protocols and ability to adhere to them is essential.