Road Supervisor - Microtransit CONNECT - MVTA

Road Supervisor - Microtransit CONNECT - MVTA

Knowledge and Experience:

• High School diploma or equivalent
• Must Possess a valid MN Commercial Driver's License (Class B CDL, with passenger endorsement & air brake endorsements).
• A current Verification of Transit Training (VTT) certificate is required prior to participating in revenue service
• Must provide a current Driver's Record to verify an acceptable driving record.
• At minimum of 2 years of experience required as a full-time operator
• Knowledge of project specific vehicles, components, and data/communications systems
• Knowledge of State and Federal regulations and corporate safety programs and policies
• Strong customer service attitude
• Ability to read, write and speak English
• Ability to communicate effectively and work with all departments
• Ability to work independently and objectively
• Intermediate knowledge and experience of Microsoft Office Suite

Skills:

• Excellent planning and leadership abilities
• Excellent communication and interpersonal skills
• Must be detail oriented
• Self-motivated
• Ability to de-escalate situations/ incidents with passengers, employees, and the general public
• Ability to make decisions, manage change and time
• Strong analytical and reporting skills
• Transportation Dispatching Software knowledge desired

Key Accountabilities:

Road Supervisor

• Oversee driver and vehicle operations. Enhance customer service, support drivers during revenue service, respond to accidents or incidents, monitor condition of bus stops, assess operating conditions and on-time performance, and conduct passenger counts or surveys.
• Responsible for regularly checking functionality of on-street real-time signage. Any equipment that appears to be malfunctioning must be reported to ECCTA staff in writing immediately.
• Successful completion of Keolis' Operator Training, Reasonable Suspicion Training, and Customer Service Training in accordance with the goals and objectives
• Assist across the entire service area based on business needs. High ridership locations, specifically Antioch BART and Pittsburg-Bay Point BART stations, and Los Medanos College Pittsburg Campus will be attended during, at a minimum, peak service times.
• Shall conduct a minimum of 30 ride-alongs and/or road observations per month. These observations are essential to promote safe driving behaviors and ensure driver compliance with operational policies.
• Road observations involve supervisors monitoring drivers in real-time while they operate revenue service along assigned routes. The primary objectives include verifying adherence to safety protocols, evaluating on-time performance, confirming headsign accuracy, identifying operational issues, and providing constructive feedback to drivers.
• All observations must be formally documented, and documentation must be submitted to ECCTA upon request.
• First line of response in service delivery for incidents and accidents. Must respond to accidents and must follow all reporting policies and procedures. Must be willing to have flexibility with schedule and/or work split shifts, weekends, and holidays.
• Monitor operators in service to ensure they meet uniform and equipment standards and are in possession of proper licensing and certifications.
• Assist dispatch staff with vehicle change outs that occur in the field
• Provide feedback to safety and operations departments on service items that affect safety and performance, identify potential safety hazards, and provide feedback to be incorporated into daily operations procedures
• Follow company safety and operational rules and procedures
• Ability to work under stress and meet strict timelines
• Handle Special Event management
• Monitor AM and PM Pull-Outs and Pull-Ins
• Inspects vehicles for damage and compliance with safety standards
• Coach employees based on onboard surveillance technology and observation in the field
• May be assigned to operate a vehicle or dispatch service in an emergency
• Makes regular observations of operators to ensure high-quality service provision
• Supports operations at transfer centers and other high passenger-volume locations to ensure smooth service delivery and high customer service
• Supports investigations of passenger concerns
• Respectfully enforces Keolis' and ECCTA's policies and procedures as well as the code of conduct
• Accountable for driver group safety performance
• Conducts field supervision of the operators to assess performance and competence
• Prepares and delivers regular driver scorecard results, coaching drivers to ensure continual improvement
• Accountable for the operators' contribution to the overall customer experience
• Assists in the investigation of and response to customer comments
• Builds a positive relationship with the operators
• Addresses driver performance issues, providing coaching when appropriate
• Acts as liaison between drivers and other departments

Training

• May provide behind-the-wheel (BTW) training for new operators and trainees
• Conducts on-board evaluations and in service training to operators according to schedule and/or need
• Provides BTW retraining as directed
• Evaluates new operator driving skills using appropriate checklists and evaluation forms.
• Provides appropriate feedback to new operators
• Serves as role model and mentor to new operators
• Identifies retraining needs
• Recognizes and reports safe and unsafe acts / conditions to Management.
• Provides feedback to Safety Manager, Assistant General Manager, Training Manager, and other appropriate staff regarding training needs
• Assists training department in identifying additional or refresher training needs based on current trends within the employee base
• Other duties as assigned

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the job. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.

All roles may entail, to varying extents, the following physical demands:

• Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces;
• Exposure to both extreme heat and cold;
• Exposure to loud noises, fumes, and airborne particles;

In addition to the above demands inherent in every role, the following roles may entail unique physical demands, including:

• Operators/Drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day.
• Operations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.
• Maintenance Employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers, laptops, electronic hand-held devices, complex electrical schematics, diagnostic software and testing devices, and other heavy machinery.
• Office Staff may work indoors in air-conditioned or well-ventilated facilities, including offices and cubicle spaces equipped with a telephone and computer and may entail typing or looking at a computer screen.

Additional Statements:

• Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the safest transportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status,