Customer Service Representative

Gameday Customer Service Staff (Part-Time) Early Late August 2026 through end of 2026-2027 season (as late as May 2027) Fan Experience Coordinator, Fan Experience At the Chicago Steel, our commitment to development isn't just on the ice. While our shared goal is to advance the next generation of hockey players, we are fiercely dedicated to ensuring all of our employees are equipped with the tools to not only be successful, but thrive in their career. With a fun, collaborative culture and plenty of room for impact, the Chicago Steel is the perfect place for any sports business professional eager to find a people-driven home and great opportunity for growth and advancement. Role Summary The successful candidates will play an important role in enhancing the fan experience by creating a safe, welcoming and enjoyable experience for guests at all Steel home games. The primary responsibility is to assist and guide guests, ensuring their comfort and safety throughout the event. This role is responsible for creating a positive experience for all fans at Chicago Steel home games. We are seeking individuals who foster a positive and welcoming atmosphere and focus on providing the highest level of customer service for our fans at all home games. Ushers play a critical role in ensuring a positive and memorable experience for guests at events. Primary Responsibilities Treat our fans and guests with courtesy and respect and assist them throughout the game to ensure their visit is safe, clean, fun, and family-friendly Scan guest tickets, answer questions, assist guests with locating their seats, examine tickets for entry to various locations around the venue, stamp for re-entry to venue, and refuse admittance to guests without a ticket Distribute promotional items to fans and guests as required Enforce venue policies and regulations, such as no-smoking and prohibited items, to maintain a comfortable and secure atmosphere Develop a strong understanding of USG Arena and Blackhawks Ice Center to provide guests with directions to seating sections, restrooms, concession stands, and other facility services and amenities Greet and welcome each guest and thank each guest as they leave the event Ability to stay calm and assist guests in case of emergency; medical situation, evacuation, etc. Look for opportunities to enhance the guest experience Qualifications & Requirements: Must be 18 years of age or older The ability to attend a vast majority of Steel home games during the 2026-2027 season. This will include nights, weekends, and holidays. Positive and energetic individual that is organized, driven, and willing to contribute to the success of the team Strong social and communication skills Ability to work productively and collaboratively Ability to be on feet for 3+ hours at a time The Chicago Steel, members of the United States Hockey League (USHL), will participate in their 27th season and are one of the most decorated junior hockey teams in the world in recent years. Since 2017, the Steel have won two Clark Cup Championships (2017 and 2021), two Anderson Cup Championships (regular season titles), and three conference championships. Since the inaugural season of 2000-2001, 392 Chicago Steel players have played Division 1 hockey, and 70 Steel alumni have been selected in the NHL draft, including nine 1st Round selections. Off the ice, the Steel boasts a vibrant, aspirational staff dedicated to continued attendance growth built on providing an outstanding fan experience. The Chicago Steel is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applications will receive consideration for employment without regard to gender, race, religion or religious creed, color, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.