Field Service Tech II- Pensacola, FL

Job Description

This role services a regional territory offering a strong opportunity to connect with customers. In this position, you will diagnose, troubleshoot, and repair window and door products while delivering a high-quality service experience.

If you're hands-on, experienced in field service or construction trades—or eager to grow your skills—and take pride in solving problems and delivering great customer outcomes, we'd love to hear from you.

Schedule & Compensation

• Schedule: Monday through Friday, 7:30a.m- 4p.m plus overtime)
• Compensation: $25-30/hour (depending on experience)
• Location: Pensacola, FL (servicing Florida, Alabama, North- South Carolina & Georgia)
• Travel: consistently
• Training: Attend 2-3 weeks of paid training in Venice, FL.

The Field Service Technician II serves as a technical expert in the field, diagnosing and resolving window and door product issues while delivering a best-in-class customer experience. This role requires the ability to independently perform service calls, repairs, adjustments, and product evaluations with minimal supervision.

Key Responsibilities:

• Represent PGT and MITER Brands professionally during all customer interactions.
• Communicate directly with homeowners, builders, distributors, contractors, and other customers regarding service-related concerns.
• Independently diagnose, troubleshoot, and repair window and door product issues in residential and commercial settings.
• Perform adjustments, replacements, and repairs on windows, doors, and hardware components.
• Identify root causes of product concerns and recommend appropriate corrective actions.
• Safely operate a variety of hand tools and power tools.
• Document service calls, observations, repairs performed, and outcomes using mobile devices such as iPads, laptops, or similar technology.
• Submit accurate and timely service reports through company service software.
• Ensure customer homes and job sites are left clean and returned to their original condition following service work.
• Pick up, deliver, and manage parts between warehouses, manufacturing facilities, and customer locations.
• Maintain proper inventory levels in service vehicles and warehouse locations.
• Inspect incoming parts for quality compliance and report non-conforming materials.
• Support warehouse organization and assist with unloading deliveries as needed.
• Maintain a clean, safe, and properly functioning service vehicle.
• Mentor and assist less experienced technicians as needed.
• Follow all company safety policies and procedures.

Qualifications

• Minimum of 2 years of hands-on window and door installation, service, or repair experience.
• Strong working knowledge of window and door products, hardware, installation methods, and repair techniques.
• Demonstrated ability to independently diagnose and resolve window and door-related issues.
• Strong mechanical aptitude and troubleshooting skills.
• Ability to safely use hand tools and power tools.
• Customer service experience and strong interpersonal skills.
• Basic computer proficiency, including Microsoft Outlook and Windows applications.
• Ability to use mobile devices and service software for documentation and reporting.
• Ability to work independently with minimal supervision and within a team environment.
• Valid driver's license with a clean driving record in accordance with company policy.

Preferred

• Experience working directly with homeowners, builders, and contractors.
• Knowledge of impact-resistant and hurricane-rated window and door products.
• Bilingual (English/Spanish) skills.
• Aerial Lift Certification or the ability to obtain certification within six months of hire.

Skills & Competencies

• Strong customer service mindset.
• Effective communication and relationship-building skills.
• Advanced troubleshooting and problem-solving abilities.
• Ability to read and interpret technical instructions, specifications, work orders, and repair documentation.
• Ability to read a tape measure and perform basic mathematical calculations.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple service calls and work independently.
• Dependable, self-motivated, and safety-focused.

Physical Requirements

• Ability to lift, carry, push, and pull materials, tools, doors, windows, and equipment as needed up to 75lbs.
• Ability to frequently stand, walk, bend, kneel, climb, and reach throughout the workday.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to safely operate service equipment, hand tools, and power tools.
• Comfortable with heights and use of ladders.

Work Environment

• Field-based role servicing residential, commercial, and construction locations.
• Frequent interaction with homeowners, builders, distributors, contractors, and internal teams.
• Regular use of mobile devices and service software for scheduling, documentation, and reporting.
• Exposure to outdoor weather conditions and active construction environments.
• Mandatory overtime as needed to support customer and business requirements.

Why Join PGT?

As part of MITER Brands, you'll join an industry-leading organization known for innovation, quality, and exceptional customer service. This is an excellent opportunity for an experienced service professional to build a long-term career with a company that invests in its employees and provides opportunities for growth, advancement, and professional development.

What We Offer

At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.

We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.

Health & Wellness

• Three comprehensive medical plan options
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Teladoc virtual healthcare services
• Employee Assistance Program (EAP)
• Annual Wellness Clinic

Financial Protection

• Company-paid Life Insurance
• Voluntary Life Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Supplemental Hospital Indemnity Insurance
• Critical Illness Insurance
• Accident Insurance

Additional Benefits

• Paid Time Off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Tuition Reimbursement Program
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program

MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.

Work Authorization and Sponsorship Disclosure:

The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.