Remote Customer Success Specialist /Online Coding Teacher (North Dakota Residents Only)

Job Title: Online Coding Teacher / Customer Success Specialist

Company: Coco Coders

Location: Fargo, ND

Employment Type: Part-time position with the potential for full-time employment

About Coco Coders:

Coco Coders is a leading online coding school for students ages 6-14 years old, providing innovative coding education to students around the world. Our mission is to inspire and empower young learners to become skilled coders through our comprehensive curriculum and interactive learning platform.

About the Role:

We are seeking a motivated and passionate individual to join our team as a Customer Success Specialist with small amounts of teaching. In this role, you will be responsible for customer success, supporting teachers and occasionally delivering online coding lessons to students ages 6-14. You will work closely with our remote team to enhance our program, assist with scheduling, and ensure the success of our students. We are looking to expand our presence in Fargo, North Dakota and therefore this position has the benefit of a dedicated office space at Emerging Prairie for flexible hybrid work days.

Key Responsibilities:

• Provide exceptional and timely customer support via email and chat
• Collaborate with the team to enhance the learning experience
• Deliver engaging and interactive virtual coding lessons to students using the Coco Coders curriculum
• Monitor student progress and provide feedback to support their learning journey
• Provide support for teacher scheduling

• Must reside in North Dakota
• Available Monday - Thursday from 3:30pm CT - 8:30pm CT
• Available at least 10 hours a week, but potential for full time
• Excellent communication and interpersonal skills
• Ability to provide exceptional customer service and support
• Passionate about coding education and helping students succeed
• A self starter with the ability to work effectively both independently and as part of a team
• Must possess strong organizational skills and excel at multitasking efficiently
• Prior online teaching or customer support experience (preferred)
• Familiar with coding languages such as Scratch, Python, and/or JavaScript (preferred)
• Bachelor's degree in education, computer science, business or a related field (preferred)

Why Work for Coco Coders?

• $26- $30 an hour
• Small, dynamic team where each member is empowered to make key decisions
• Part-time position with the potential for full-time employment
• Acquire transferable skills such as public speaking, problem solving, teaching theory, how to deliver a lesson, giving feedback
• Improve your technical coding skills & learn new coding languages
• Be part of a growing Edtech business that’s shaping the future
• Our CEO was listed in the top 30 female founders by the Financial Times

WHAT IS THE INTERVIEW PROCESS LIKE?

Step 1: Video Interview (3 recorded questions, 9 minutes or less total)

Step 2: Final Interview + Short Trial Lesson with members of the Coco Coders team (30 minutes on Google Meet)

If you are enthusiastic about teaching young learners and providing outstanding customer support, we invite you to submit your application and resume!