Retail Sales / Client Experience Associate

Job Description

Job Description

Why You’ll Love this Part-Time Retail Sales / Client Experience Associate Job!   

Are you energized by a fast‑paced, boutique, and guest‑focused environment? If you’re highly organized, detail‑oriented, and excellent at time management, the Retail Sales / Client Experience Associate role at Hydration Room could be the perfect fit. This position is ideal for professionals with experience in high‑end customer service or premium hospitality who deliver polished, elevated interactions and anticipate guest needs.

As a Retail Sales / Client Experience Associate, you’ll be the first point of contact for patients, creating a warm, refined, and service‑driven experience from start to finish. You’ll check in patients, verify paperwork, answer questions, offer refreshments, assist the RN, schedule appointments, and process payments - providing elevated, high‑touch service with clear, professional communication. Familiarity with POS and scheduling systems is a plus.

Pay : $23 / hour + tips (average of $2 - $4 / hour)

Why Hydration Room? 

• Future Planning : 401(k)  
• Career Development Opportunities
• Exclusive Perks : Enjoy complimentary IV therapy and injection benefits.
• Flexible Scheduling : We work with you to accommodate your availability!

Schedule: This is a part-time position: 2-3 shifts per week, working at least 1 weekend shift per week with open availability.

Locations You’ll Cover : Santa Monica, Brentwood and Venice Beach clinic locations.

Clinic Hours : Team members must be available for scheduling during both morning/afternoon and afternoon/evening shifts within the hours of 8:00 AM to 8:00 PM.

At Hydration Room, making a healthy difference together means you’re surrounded by people who show up for each other and make every shift something to look forward to. With wellness that works with your life, you’ll build a routine that fits your lifestyle and have access to therapies that help you feel your best on and off the clock. Through it all, you’ll keep leading the day-to-day with genuine support, backed by leaders who truly care about your growth.  

If you’re passionate about health, wellness, and delivering high‑end customer service , this is your chance to be part of something bigger. Apply today to join Hydration Room as a part-time Retail Sales / Client Experience Associate! Responsibilities

• Partner with and support the RN in providing care to patients in a fast-paced environment
• Assist the RN in opening and/or closing the clinic each day
• Perform basic administrative, clerical, and technical tasks to coordinate patient care
• Manage phones, including answering calls, returning missed calls from off-hours, and documenting calls in a timely manner, as needed
• Work with the RN to maintain clinic and nursing supplies inventory by checking stock, anticipating needed supplies, and recording delivery receipts
• Learn and have a basic understanding of provided treatments
• Promote service packages and memberships
• Maintain compassion and kindness for all patients
• Always maintain client confidentiality and dignity
• Ensure a safe, secure, and clean environment for patients by following clinic cleanliness protocols
• Assist in the training of new staff members
• Notify the Support Center of any facility issues that need addressing
• Deliver Five Star Customer Service to ensure our patients have a positive experience in the clinic
• Perform other clinic duties as required or assigned by clinic management, the RN, or physician
• Uphold standards of behavior as defined by the company's Core Values, Code of Conduct, and Operational Guidelines

Required Skills

• High school diploma or equivalent required
• 2+ years of experience in a high-volume patient or customer service environment
• 1+ year in high‑end customer service or boutique hospitality - preferred
• Schedule flexibility between 8:00am – 8:00pm
• Availability to work a minimum of one weekend shift per week
• Commitment to work at all listed locations

This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all inclusive or specific to any employee. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. This description is not intended to limit or in any way modify the right of any manager or supervisor to assign, direct, and control the work of employees. An ability to competently perform all the essential functions of the position (the combination of all essential duties and all essential skills and abilities listed above), with or without reasonable accommodation, is a basic requirement of all positions at the Hydration Room. The Hydration Room is an equal opportunity employer and will make reasonable accommodations in accordance with applicable law so that qualified employees can perform the essential functions of the job. Nothing in this job description changes the at-will employment relationship existing between the Hydration Room and its employees. The Hydration Room reserves the right to amend this job description at any time.