Deployment Technician

Deployment Technician

You may know us as a company with great food. You may also know us from Fortune's 100 Best Companies to Work For list every year since 2014. But did you know, our Restaurant Systems team plays a key role in ensuring the technology behind every restaurant is seamless, reliable, and ready to support an exceptional guest experience?

As a Deployment Technician, you'll help deliver and implement the technology that keeps our restaurants running at their best. In this hands-on, high-impact role, you'll be involved in new restaurant openings, lifecycle initiatives, and partner with IT, operations, and vendors to ensure smooth and successful implementations.

You'll thrive in this position if you are:

• Self-Starting: you understand current project needs and when it's time to execute crucial tasks.
• Pressure Resistant: you have ice in your veins while under pressure and maintaining a positive outlook at work while the heat is on is never an issue for you.
• Exhaustively Meticulous: you have unrelenting attention to detail, leaving nothing to chance while understanding what deserves your immediate attention and what can wait.
• An Effective Communicator: whether it's verbal or written, you present information in a clear and professional manner. You understand your audience and can easily shift your presentation style, so it is understandable to all.

Here's more of what you'll get to do:

• Order, inventory, ship, track, install and test hardware for new restaurant openings (NROs).
• Build, image, configure, ship, track, install, and test back-office, POS and CC driver computers for NROs.
• Travel multiple times per year (1–2 weeks at a time) for on-site IT installations and testing.
• Provide remote support for NROs from training through mock service and opening day.
• Assist with maintaining and updating NRO Turnover Manuals and documentation as systems and processes evolve.
• Inventory, image, configure, ship and remotely work with restaurants to install and test back-office computers, POS and CCdrivers for our annual technology lifecycle plan (TLP).
• Assist with departmental projects by following detailed plans and scopes of work (SOWs); support the deployment and testing of hardware/software accordingly.
• Can work independently & manage one's own time effectively with minimal supervision.
• Keep leadership informed with timely status updates.

What we require:

• Familiarity with computer imaging and system management tools (e.g. LANDesk, Ivanti, Microsoft Endpoint Manager).
• Understanding of networking; WAN and LAN network architectures, low-voltage data, cabling and troubleshooting.
• Fundamental knowledge of computer hardware components and peripherals, including desktops, laptops, and printers.
• Experience with IT ticketing and tracking systems (Jira, Ivanti, Salesforce).
• Proficiency in Microsoft Office Suite (Outlook, Excel, PowerPoint, Word).
• Strong problem-solving and communication skills.
• Detail orientated, ability to follow documentation as written and carefully update as needed.
• Ability to prioritize and adapt in a fast-changing environment.
• Willingness to travel and work evenings, weekends, and some holidays.
• Ability to build strong relationships across departments and with external partners.
• Tenacious self-starter who can work independently with minimal supervision.
• Ability to lift and move equipment up to 30 lbs.

What we prefer:

• Degree in IT, Computer Science, or equivalent certifications such as CompTIA Fundamentals or A+.
• Previous experience in IT support or hardware deployment.
• Experience with Point of Sale and Restaurant Applications (e.g. PosiTouch, QSR).
• Experience actively using project management tools (e.g. Asana, Monday, MS Project, Jira).
• Knowledge of hardware of Point of Sale terminals.
• Restaurant experience.

What we offer:

• Medical, Dental & Vision
• Eligible for benefits first day of the month following date of hire
• 401K with company match
• 3 weeks of vacation which increases to 4 weeks starting in your 5th year
• 5 days of sick time per year (first year prorated)
• Tuition Reimbursement of $2,500 for qualified programs
• Adoption Assistance Benefit of $2,500
• 25%-35% discount when dining as a guest
• Reusable gift card loaded annually for your dining enjoyment

About the Company:

Named to FORTUNE Magazine's "100 Best Companies to Work For®" list every year since 2014, The Cheesecake Factory Incorporated is a leader in experiential dining. We are culinary-forward and relentlessly focused on hospitality. Delicious, memorable experiences created by passionate people—this defines who we are and where we are going.

We currently own and operate over 370 restaurants throughout the United States and Canada under brands including The Cheesecake Factory®, North Italia®, Flower Child® and a collection of other FRC brands. Internationally, 35 The Cheesecake Factory® restaurants operate under licensing agreements. Our bakery division operates two facilities that produce quality cheesecakes and other baked products for our restaurants, international licensees and third-party bakery customers.

We are committed to creating an inclusive and welcoming workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, backgrounds and experiences to apply. The Cheesecake Factory offers reasonable accommodations to job applicants with disabilities.