Onsite Resident Relations Specialist Part-Time Weekends (VillageWalk at Lake Nona)

Onsite Resident Relations Specialist Part-Time Weekends (VillageWalk at Lake Nona)Orlando, FL 32827OverviewSalary Range $18.00 Hourly Position Type Part Time Category ELVONSDescriptionRole: Onsite Resident Relations Specialist - Part Time WeekendsLocation: Orlando, FLCommunity: VillageWalk at Lake NonaPay: $18.00 per hourJob Type: Part TimeTypical Schedule: Saturday and Sunday, 8:30AM - 5:00PM, additional hour during the week depending upon demand.Company SummaryRealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:Integrity: we always do the right thing.Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.Selflessness: more than teamwork; we are part of something special and much larger than any of us.Personal Relationships: we are a professional services company; people do business with people they like.Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.RealManage has earned the prestigious Certified™ recognition from Great Place to Work ®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.Community SummaryLake Nona, a 17-square-mile master-planned community in Orlando, Florida, developed by Tavistock Development Company, is one of the nation's fastest-growing and most innovative communities. Located near Orlando International Airport, it serves as a hub for technology, mobility, and wellbeing, attracting global companies and talent across industries like health sciences, education, and sports performance.Within this vibrant setting, VillageWalk offers a resort-style living experience with a unique, connected design. Its Town Center links to scenic bridges, canals, and miles of walking and biking trails. Residents enjoy a wide range of amenities, including pools, parks, sports courts, and indoor facilities such as a 24-hour fitness center and event spaces.Combined with Lake Nona's cultural attractions, public art, and diverse dining and entertainment options, the community offers a balanced lifestyle focused on innovation, connectivity, and leisure.Role SummaryThe Resident Relations Specialist serves as the welcoming first point of contact for residents, guests, and vendors, providing exceptional customer service while managing telephone communications, processing lease and new-owner documentation, and supporting daily management office operations.ResponsibilitiesResponsible for answering the telephonesMeeting and greeting incoming residents, guests, and vendorsProcessing leases and new owner packetsAssists other employees with residents and visitors to ensure overall coverage in management officeDeliver a high level of customer serviceQualificationsPosition prefers a minimum of 2 years' experience in customer service-related industry (i.e., retail sales, real estate sales, hospitality, etc.)Position prefer prefers a minimum of 2 years of front desk experience and/or office experienceLeasing experience preferredMust be flexible to cover callouts and/or vacations during the weekdaysStrong attention to detailTelephone skillsPersonal Computer skills, Keyboard, Copy Machine, FacsimileBasic knowledge of Fair Housing laws preferredPhysical RequirementsAbility to sit for prolonged periods at a desk and work on a computer.Ability to occasionally stand, walk, bend, or reach as needed.Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.Visual acuity to read printed materials, spreadsheets, and computer screens.Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.Ability to work in a standard office environment with moderate noise levels.Ability to work a standard schedule, with occasional extended hours as required.Pay$18.00 per hour (depending on education and experience)EEO & Values StatementRealManage is a values?based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.ADA StatementRealManage is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to apply for this position or perform essential job functions, please contact Human Resources at View email address on click.appcast.io.