Assistant Store Manager

Position Overview Leads the daily operations of the sales floor at a Retail Store location for Goodwill of the San Francisco Bay to help fund the Goodwill mission of ending unemployment. Assists with leading production room as appropriate. Key Responsibilities Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production. Monitors product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets. Ensures payroll costs and operating costs are managed to budget. Ensures Team Members deliver excellent customer service to donors and customers. Works to de‑escalate customer situations while finding an appropriate solution. Ensures store locations are clean, well‑kept, and reflect the Goodwill brand appropriately. Partners with community businesses and organizations to promote Goodwill mission. Serves as a Goodwill ambassador to the community. Leads day‑to‑day operations of the sales floor. Ensures that Retail Store Associates and Customer Service Managers are well‑trained and fulfill their duties and responsibilities. Acts as key holder for the store, closing shift manager, and backup to the Store Manager. Processes complex sales transactions, including customer returns. Ensures that Team Members are operating per company standards and procedures. Will need to travel to other Goodwill of the San Francisco Bay locations in order to assist other stores and attend personal training and development classes. Transfers to different stores at any given moment due to business needs. Partners with support areas (Asset Protection, Human Resources, Safety, Finance, Learning & Development, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations. Maintains regular and consistent in‑person attendance. Builds a high‑performing team. Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members. Plays critical role in driving company culture change efforts and change management processes. Performs other related duties, as assigned. Key Competencies / Enabling Attributes Leading Your People: Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction. Acquires and Retains Top Talent: Creates and motivates the highest quality workforce to ensure Goodwill becomes a best‑in‑class organization. Fosters a Foundation of Trust: Establishes an environment of trust and respect that inspires high engagement. Builds Diverse Partnerships: Develops strategic partnerships inside and outside the organization to support the Goodwill vision and brand. Leading Performance: Delivers high performance results through effective decision‑making, planning, and execution to exceed customer expectations. Manages Performance and Results: Develops and executes plans that drive accountability for operational success. Makes Sound and Timely Decisions: Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results. Surpasses Customer Expectations: Establishes an attitude and commitment to “wow” the customer. Leading the Business: Possesses the knowledge and expertise to lead the operations, deliver results, control budget, & drive business growth. Applies Business and Financial Reasoning: Understands how the team’s performance and financials contribute to the success of the Goodwill Mission. Acts Strategically: Develops distinctive strategies to achieve competitive advantage and translates a strategic vision into specific objectives and action plans. Embraces Change and Innovation: Establishes an environment that anticipates and embraces change. Qualifications High School Diploma, GED, or equivalent work experience. One‑year work experience in Retail Management required. One‑year customer service experience required. Proficient in Microsoft Office Suite. Ability to pass a background check. Ability to speak and read English proficiently. Equal Opportunity Employment Goodwill of the San Francisco Bay is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race, color, religion, sex, national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Benefits Full‑time jobs at Goodwill SF Bay offer medical, dental & vision insurance, a retirement fund, professional development training, commuter benefits, flexible healthcare spending account, and a mental health + wellbeing employee assistance program, in addition to a positive, growth‑oriented environment. Location & Compensation 2536 N. Main Street, Walnut Creek, California 94957. Pay Range Minimum $70,304.00. This position is eligible for a monthly performance bonus of up to $1,000 based on performance goals. #J-18808-Ljbffr