Network Operations Analyst

Infosys is seeking a Network Datacenter Hand and Feet Analyst. This role requires close partnership and collaboration with other Engineers and Subject Matter Experts. Required Qualifications High School Diploma/GED or equivalent educational qualification. This position is based in Twinsburg, OH. Candidates must reside within a reasonable commuting distance or be willing to relocate. The role may involve occasional travel and/or relocation as required. At least 0-1 years of Information Technology experience. Experience with Hands and feed support for Data Center operations is a plus. Candidates must be available to work onsite on a Rotating / Flexible shift schedule at respective Datacenter to provide support. It includes both demand onsite support, and extended shift coverage as needed. Candidate must be available to work on a rotating shift schedule to provide support at Datacenter. Shift 1 06:00-15:00 PST Shift 2 14:00-23:00 PST Shift 3 22:00-07:00 PST Job Responsibilities Installations: Rack & stack IT devices, configure ILO/IDRAC, perform ping tests, install trunks, patch cords, panels, and power cables. Audits & Support: Conduct IT/DC Track audits, approve vendor access, provide on-call and emergency coverage. Break/Fix: Troubleshoot cables (SM, MM, copper), execute change requests, replace hardware parts (NICs, SFPs, memory, drives). Decommissioning: Remove patch cords and old hardware, manage media disposal (wipe/shred), coordinate ADR/ERI tracking. Hardware Receiving: Handle package pickup/delivery, update HRS/DC Tracks, RMA parts, track assets. Eligibility Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. Preferred Qualifications Collaborate with Technology team members to ensure efficient operation of the organization's Datacenter operations environment. Receive and respond to incoming calls, messages, emails and/or work orders regarding datacenter operations problems. Ensure that work is carried out within agreed service levels and in accordance with project guidelines. Explain and document technical issues in a clear way to technical teams, business stakeholders. Experience and desire to work in a Global delivery environment. Good Communication and Analytical skills. Additional Information The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements. #J-18808-Ljbffr