Service BDC Appointment Representative
$16 per hourVic Vaughan Toyota of Boerne
Job Type
Full-time
Hourly Rate: $16/hour + Bonuses (Top performers have earned up to $4,500 in ONE month!) Join Our Service BDC Team Vaughan Automotive is seeking friendly, customer-service-driven individuals with strong phone skills to join our in-person, team-based call center . This isn't just a job-it's a career with growth opportunities, structured guidance, and ongoing support. You'll work alongside a cohesive, high-energy team that knows how to work hard, support each other, and have fun while delivering world-class customer experiences . Why You'll Love Working Here
- Family-owned and operated-you're more than just an employee; you're part of the team.
- Clear structure, hands-on training, and continuous coaching.
- Real professional growth and career advancement opportunities .
- A positive, collaborative environment where teamwork and recognition are part of everyday life.
- Competitive pay plus performance-based bonuses.
- Make high-volume outbound calls (up to 200/day) and handle inbound calls efficiently.
- Follow call guides and scripts to maintain consistency and quality.
- Schedule appointments accurately, confirming dates, times, locations, and transportation.
- Document all interactions in CRM/DMS systems.
- Protect customer privacy and maintain professionalism at all times.
- Achieve performance standards that reflect excellence.
- Must live close enough to commute daily to our Boerne location .
- Call center and/or appointment setting experience.
- Ability to thrive in a fast-paced, high-volume environment.
- Computer proficiency and ability to learn CRM/DMS systems.
- Friendly, outgoing, professional, and collaborative.
- Strong desire to succeed and deliver exceptional customer service.
- 1+ years of call center, outbound calling, or appointment-setting experience.
- Customer service background.
- Automotive industry experience (not required-we provide training!).
- Bilingual in English and Spanish.
- Monday-Friday: 11:00 AM - 8:00 PM
- Alternating Saturdays: 10:00 AM - 7:00 PM
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person Salary Description
$16.00-33.00
Vacancy posted 2 days ago
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