Behavioral Health Intake Coordinator, MSW, Per Diem

Schedule All shifts (7a-3p, 3p-11p, 11p-7a), scheduled as needed. Required three shifts every 6-8 weeks, including weekends and holidays Covers all Virtua Hospitals (Camden, Marlton, Mt. Holly, Voorhees, Willingboro) Job Summary The Behavioral Health Intake Coordinator’s primary responsibilities involve receiving incoming behavioral health clients in the emergency department to navigate to the appropriate level of care including inpatient voluntary or involuntary bed placement, outpatient IOP, outpatient partial hospitalization, outpatient individual or group counseling. Promoting the transition of patients, obtaining insurance authorization, conducting bed search, securing outpatient intake appointments, and connecting patients to appropriate community resources. The BH Intake Coordinator will work closely with colleagues and community-based providers to ensure patients receive access to timely, high-quality care and services. Serves as a patient advocate in obtaining necessary services. Position Responsibilities Coordinate resources to support transitions in care from the emergency department to voluntary and involuntary inpatient setting or outpatient services. Work with insurance providers to obtain prior authorizations. Secure outpatient intake appointments with community BH providers. Meet with patients to assess current community-based behavioral health services and identify service and social support needs to develop an aftercare plan. Collaborate with community providers and support services to arrange for on‑site, virtual, or post‑discharge service linkages, including follow‑up to monitor patient connection. Provide timely feedback to ED nursing staff and attending medical providers to facilitate a timely and safe discharge plan. Document all interactions in the notes section of EPIC as appropriate, perform data entry, and complete all data records with concise patient information and appropriate coding to ensure proper tracking of metrics. Use databases such as Epic and Jabber phone system, and provide monthly reporting demonstrating outcomes, performance, and productivity of service. Document in medical records, gather data, and complete reports. Develop thorough understanding of tests, prep, and procedures for proper and timely transfer of patients to the inpatient BH units within Virtua and external inpatient BH units, and for referrals to outpatient community BH providers. Have knowledge or understanding of insurance plans and medical terminology. Represent Virtua in meetings with external stakeholders and service providers. Position Qualifications Required 3–5 years of experience working in mental health or substance use service system providing direct care or case management services. Demonstrated interest in community or public health preferred. Required Education Bachelor’s degree in social work or related social sciences area of study, master’s degree preferred. Training / Certification / Licensure Licensure not required. CSW is an available certification for Bachelor’s degree in social work. #J-18808-Ljbffr Virtua Health