K9 Resorts Supervisor

FLSA: Full-Time Hourly Non-Exempt. At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we’re looking for a strong Supervisor to help lead our team and operations to the next level. What You’ll Do As a Supervisor, you’ll be a key leader in the resort—supporting daily operations, developing team members, and ensuring a seamless, 5-Star experience for every guest. Leadership & Operations Serve as a key holder and Manager on Duty (MOD) when needed Lead, coach, and support front-of-house and back-of-house teams Ensure team accountability, performance, and adherence to company standards Assist with scheduling, staffing, and daily operational execution Maintain a clean, safe, and organized facility aligned with brand standards Customer Experience & Sales Deliver and model 5-Star customer service at every interaction Drive sales by converting inquiries, tours, and walk-ins into enrollments Promote services and packages tailored to each pet parent’s needs Lead by example in communication, hospitality, and professionalism Represent the brand at community and marketing events Pet Care & Team Support Oversee feeding, medication, and daycare operations Monitor pet health, safety, and behavior, escalating concerns as needed Support team members in all areas of the resort—jumping in wherever needed Ensure proper execution of daily checklists and operational procedures What We’re Looking For Prior supervisory or management experience required Background in pet care, daycare, boarding, or similar environment preferred Strong leadership, coaching, and communication skills Sales-oriented mindset with a proactive, "lead from the front" approach Ability to multitask and thrive in a fast-paced environment High emotional intelligence and professionalism Valid driver’s license Weekend, holiday, and flexible availability required What You’ll Get We invest in our leaders so they can invest in their teams: 401(k) with company participation Health, dental, and vision benefits Flexible scheduling Training & leadership development programs Employee discounts and perks #J-18808-Ljbffr