Assistant Manager

Job Description

Job Description

Description:

Summary of Job Function: The Assistant Manager models servant leadership while delivering exceptional results through others. They provide an engaging environment for restaurant teams and the guest; while focusing on delivering operational excellence. Popeyes Assistant Managers invest their time in developing servant leaders, creating memorable experiences and administrative activities. Essential Responsibilities for Leading the Team
Develop Servant Leaders Puts your people and restaurant first – not yourself

• Welcomes new team members and provides them with the training needed to do their job
• Leads inspiring team huddles that motivate and inform the team
• Ensures team members receive ongoing training and coaching
• Builds the capability of the shift supervisors and prepares them for their next level
• Consistently thanks the team and celebrates success

Essential Responsibilities for Leading the Business Create Memorable Experiences Creates a service experience so good the guest can't wait to come back to Popeyes

• Actively coaches brand service behaviors - train, observe, provide feedback and celebrate
• Monitors Speed of Service to ensure delivery of guest expectations
• Ensures the restaurant is welcoming and clean
• Ensures product quality and operations standards are consistently delivered
• Partners with the Restaurant General Manager and team to create action plans to improve guest metrics

Administration Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals

• Reviews sales and scheduling to ensure Quality, Service and Cleanliness (QSC) will be met
• Ensures accuracy of daily numbers, cash handling and HACCP Logs
• Reviews inventory efficiencies to create product orders
• Evaluates and implements cost controls
• Monitors people charts and production planning and makes necessary adjustments
• Creates and monitors schedule and manages new team member on-boarding process
• Implements action plans to address employee needs and Operational Assessments

Requirements:

Required Knowledge, Skills and Abilities

• Excellent guest service skills required
• Ability to work in a fast paced environment
• Ability to communicate effectively with guests and team members
• Ability to resolves issues in compliance with Popeyes standards
• Ability to keep employees motivated, resolve conflicts and make hard decisions
• Available to work all shifts; open, close, weekends and holidays

Education and Experience

• Must have high school diploma or equivalent
• Minimum of 1-2 years supervisory experience

Physical Demands

• Must be able to lift up to 50 pounds of force frequently to move objects
• Ability to carry products/boxes and miscellaneous weighing no more than 50 pounds.
• Consistently handles product preparation.
• Ability to kneel to utilize proper lifting procedures and to open safe.
• Consistently lifts for product preparation, stocking and inventory.