Front Desk Clerk- Danbury La Quinta

Front Desk Agent

The La Quinta Inns & Suites in Danbury, CT, is seeking a front desk agent who is outgoing, professional and energetic to be the first person who greets our guests when they arrive at our hotel. This position is responsible for providing superior guest satisfaction while attending to guest needs such as check-ins/check-outs, reservations, and answering guest questions and needs. The ideal candidate will work easily in a fast-paced environment while maintaining an optimistic, "energy-giving" attitude to be the bright spot in our guest's day.

Other key duties include:

• Process guest registrations, including collecting payment
• Complete shift reports
• Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
• Promote, answer questions about and enroll guests in La Quinta's frequent guest program
• Assist other team members in various assignments, assist with breakfast
• Maintain and clean the lobby

Minimum experience, education, skill & physical requirements:

• Must be flexible in hours and weekends are a must.
• Must have sound judgment and discretionary skills and be able to work with little or no supervision.
• Must be proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel.
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
• Previous experience is preferred. Must have flexible schedule. Weekends and holidays are a must.