WORKPLACE EXPERIENCE MANAGER

Position Title: WORKPLACE EXPERIENCE MANAGER Salary: $85,000 - $90,000 Pay Grade: 12 Other Forms of Compensation: Bonus ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE). ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM's clients include many household names from the life sciences, technology, oil & gas and manufacturing markets. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the 'job search' in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on 'referral tracking.' For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email View email address on click.appcast.io. Job Summary The Workplace Experience Manager is responsible for managing a team of 4 people in the Newark office and 3 Office Managers in New York, Los Angeles and Boston. The role is responsible for the leadership of the day-to-day activities including mailroom/copy centers, hospitality, facilities monitoring, and general administrative support. Responsibilities

• Lead by example, delegate, and build strong relationships with associates and clients
• Manage and provide direction to on-site team in all aspects of mailroom and office services
• Oversee the process of all shipments, mailings, and messenger pick-ups
• Serve as unequivocal leader of the Workplace Solutions program
• Respond to requests in a timely manner and extend outstanding customer service to all internal/external customers and clients
• Collect and maintain records of metrics related to volumes and time and motion studies
• Demonstrate proactive thinking and planning for both client and EverSource operations
• Serve as client's main point of contact, host regular client meetings, and review metrics data related to essential job functions
• Produce client invoicing and maintain records related to supplemental billing in a timely and accurate manner
• Prove flexible when faced with deadlines and challenges
• Oversee physical appearance of all serviceable areas of the site including: conference rooms, pantries, studio rooms, lobbies, copy centers, office services, supplies, etc.
• Manage inventory of office supplies and coordinate ordering
• Submit work orders related to facilities monitoring such as light bulb replacements, temperature requests, and general office upkeep requests
• Manages lost and found program
• Provides leadership in emergency protocols
• Manages client locker program
• Provides leadership in visitor tours initiative
• Contributes to the operation of the employee shuttle program
• Maintain documented procedures for all ESFM processes and responsibilities
• Gain a full understanding for the utilization of Compass Group systems and applications
• Adhere to procedures and guidelines to remain compliant with all ESFM and Compass Group standards
• Responsible for cross-training all on-site associates and participating in on-going training programs
• Capture and manage employee time and PTO schedule
• Supervise dress code policy and provide guidance where needed
• Perform administrative tasks and other duties as needed

Apply to ESFM Services today! ESFM is a member of Compass Group USA Click here to Learn More about the Compass Story Associates at ESFM are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: Applications are accepted on an ongoing basis. Eurest Services maintains a drug-free workplace. Req ID:1535727 ESFM Brandy Wilson Compass Group